Instructor - Technical Training

Description

Responsible for the technical support of all branch locations. This will include support of the shop floor, field service, and classroom training.

Responsibilities

• Supports all updates on equipment and new product introductions.
• Provides hands-on support for troubleshooting and repair of technical problems with equipment or computers.
• Acts as the technical go-to person for the branches.
• Shares technical communication with CAT and shares information across all branches.
• Trains branch technicians both in the classroom and on-the-job training.
• Supports all branch technical needs.
• Updates equipment and introduces new products.
• Supports troubleshooting and repairs of technical problems with equipment or computerized technical support software. Accepts ownership of training in branches and ensures the urgency and need for technical expertise.
• Works as a team with other trainers/technical support personnel to improve technician's technical expertise.
• Available to be on-call at all hours to support technicians with equipment repair.
• Available to work second or third shifts to ensure training is offered to all shifts.
• Available to travel to other branches for complete coverage of all locations.

Qualifications

• Must be at least a level IV mechanic with above-average performance.
• Must have the recommendation or reputation for having an interest in and being able to coach and mentor mechanics during the learning curve.
• Must be able to commute and spend time in all branches for training purposes.
• Must be able to interact/communicate with CAT to solve equipment problems and share information across branches.
• Must be able to work as a team with other trainers/technical support personnel.
• Must be willing to be on-call at all hours to support technicians with equipment repair.
• Must be available to work second or third shifts to ensure training is offered to all shifts.
• Must be available to travel to other branches for complete coverage of all locations.
• Must have a strong sense of purpose and support of the MacAllister Employee Workforce Development plans to implement improvements in technical training.