Instructional Technologist

About the Role

This role provides hands-on instructional technology support to faculty and course operations for the client's online learning team, helping reduce workload on the existing team ahead of the fall semester.

Responsibilities

• Triage and dispatch incoming support tickets to the appropriate team members
• Resolve Tier 1 support requests, including troubleshooting, enrollment questions, and how-to inquiries
• Build and maintain LMS course sites, including creating and updating assignments and course content
• Create deep links to third-party learning tools within the LMS
• Support faculty and internal stakeholders remotely with a customer-service-oriented approach
• Follow established documentation processes and contribute to process improvement

Requirements

• 1-3 years of experience supporting a learning management system, with Canvas LMS strongly preferred
• Experience with ticketing systems for technical support workflows
• Effective written and verbal communication skills for faculty and stakeholder support
• Demonstrated ability to work independently and proactively in a remote environment
• Bachelor's degree or equivalent years of relevant experience

Preferred Qualifications

• Experience working in a higher education or online learning environment
• Familiarity with Halo or similar ticketing platforms
• Background in customer-facing or technical support roles
• Experience creating deep links to third-party content within an LMS

Pay & Benefits

• Compensation: $30-$35/hour on W2
• Benefits: Eligible for Health, Dental, Vision, and 401K

Location: Remote (EST time zone preferred)
Start Date: Late August 2025 (target August 24th)
Duration: Contract, approximately 10 months (through June 30, 2026)