Instructional Tech Consultant

About the role

The Instructional Technology Consultant is responsible for performing a variety of professional and administrative duties that facilitate critical operations in support of academics and the student experience. This position provides a full range of software and desktop computer and printer support, audio and video technical support and training to students, faculty and staff. Other responsibilities include preventative maintenance and troubleshooting.

Responsibilities

• On-site troubleshooting for classroom presentation systems
• Support, maintain and troubleshoot classroom presentation systems as well as audio and video production equipment
• A/V system installation including: rack building, equipment installation, wire pulling and termination
• Preventative maintenance for classroom presentation systems
• Provide training and instruction to students, faculty and staff

Requirements

A bachelor’s degree in computer science or related field with two or more years of experience in electronic and mechanical technology/computer science or an equivalent combination of education and experience is required. Outstanding customer service, communication, and organizational skills is essential as well as the ability to work well with and supervise student workers.

Skills and Knowledge

• Ability to work a variable work schedule (must) and occasional evening, weekend, and special events assignments.
• Reading, writing, basic arithmetic, analyzing data, problem solving, and conducting research performed daily.
• Familiarity with commonly used artificial intelligence (AI) tools and platforms, including but not limited to generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools.

Physical Requirements

• Standing 30% of the shift.
• Sitting 20% of the shift.
• Walking 30% of the shift.
• Frequent kneeling and stooping 10% of the shift.
• Able to lift up to 40 pounds.
• Able to push/pull and hold weight up to 40 pounds and carry weight at least 20 ft.
• Wrist and finger dexterity sufficient to use and operate a variety of hand tools and manipulate small objects.
• May be exposed to dust, strong odors, chemicals, oil and solvents.

Tools/Equipment

• Operate equipment, including telephone, computer/electronic equipment, hand and power tools.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present