Instructional Media and Course Support Specialist

Position Purpose

We are seeking a dedicated and detail-oriented Instructional Media and Course Support Specialist to join our team. This role will support instructional media creation, post-development course review, accessibility alignment, and live-term faculty support for online and technology-enhanced courses. The ideal candidate will have experience or relevant training in creating and editing instructional media, reviewing courses for quality and usability, identifying and resolving course issues, and supporting faculty with instructional design updates during active terms.

Core Competencies

• Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
• Upholds the Mission Statement: Aurora University is an inclusive community dedicated to the transformative power of learning. As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and examined lives. Our singular goal is to empower our students to achieve lasting personal and professional success.
• Handles all information with tact and discretion and recognizes the confidential nature of university business.
• Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

Essential Job Functions

• Media Creation: Edit videos, update captions, and create images and graphics to enhance course content. Experience with video editing tools and Adobe Creative Cloud applications is a plus.
• Post-Development Course Review: Review courses after development to identify and resolve routine broken links, copy-editing issues, LMS functionality concerns, and assessment setup issues, and identify or escalate third-party integration problems before and during course delivery.
• Accessibility and ADA Support: Review course materials and media for alignment with ADA and accessibility standards, including accessible formatting, captions, alternative text, readable document structure, and overall usability for students.
• Live-Term Faculty Support: Respond to faculty support requests and tickets related to instructional design and course delivery issues, including broken links, assessment updates, content revisions, accessibility concerns, and other changes needed during active terms.
• Collaboration: Collaborate with faculty, instructional designers, academic departments, and technology partners to support effective course delivery and address course-related needs.

Essential Job Requirements

• Education: Bachelor's degree.
• Preferred Qualifications: Knowledge of Brightspace or similar LMS platforms. Experience with development of on-campus, hybrid and online courses. Experience with video editing software and Adobe Creative Cloud applications.

Skills

• Strong attention to detail and excellent written and verbal communication skills.
• Ability to be flexible, quick, and agile in a fast-paced environment.
• Experience with media creation tools, video editing, captioning, and/or graphic creation.
• Problem-solving skills and the ability to troubleshoot routine course design, LMS, accessibility, and technical issues, with the judgment to escalate more complex concerns when appropriate.
• Strong faculty support skills, including the ability to respond professionally to support tickets and time-sensitive course requests.
• Strong organizational skills and the ability to manage multiple priorities and meet deadlines.
• Familiarity with accessibility best practices for online course materials, instructional media, and LMS content.
• Relevant experience may be gained through employment, internships, student employment, academic projects, or other comparable settings.

Benefits

• Health Insurance: Choice of HMO or PPO offered through BlueCross BlueShield of Illinois.
• Dental and Vision Insurance: Choice of two dental plans and vision insurance offered through Blue Cross Blue Shield.
• Life Insurance and AD&D: 1.5 times annual salary, dependent on age. Additional life insurance also may be purchased for self, spouse, and children.
• Long Term Disability: 60% of salary, taxable and nontaxable options.
• TIAA Retirement Account: The University offers a 403b retirement plan, administered by TIAA. Matching contributions offered first day of employment to eligible employees, at the discretion of the University and Board of Directors.
• Flexible Spending Accounts (FSA): FSAs are available for medical costs and dependent care costs.
• Paid Time Off: Vacation, personal, and sick leave are provided to eligible employees.
• Holidays: The university observes nine major holidays where the university is closed.
• Tuition Assistance: Tuition assistance for AU undergraduate courses is available to eligible employees and eligible family members beginning the term following one (1) year of regular, full-time employment. Tuition assistance for graduate programs paid at 60% for employee following Senior Leadership approval.
• Tuition Exchange Consortiums: AU is a member of the Tuition Exchange (TE) and the Council of Independent Colleges Tuition Exchange Program (CIC-TEP) enabling full-time employees and eligible family members to be eligible for tuition assistance at more than 600 universities nationwide. Eligibility for the CIC-TEP and TE programs is one (1) year of regular, full-time employment as of 8/31.