Instructional Designer (HR/Learning & Development)

Key Responsibilities

• Create comprehensive learner-centric curriculum designs rooted in adult learning principles and develop instructional materials (i.e., e-learning modules, job aids/reference guides, and standard operating procedures) that align with organizational goals.
• Collaborate with cross-functional teams and stakeholders to transform raw program materials into polished, client-facing learning assets.
• Utilize quality assurance testing and version control to maintain high standards of quality and consistency across all deliverables.
• Develop learning performance, engagement, and impact metrics and use insights to inform content updates, delivery improvements, and future program design.
• Research and evaluate emerging tools and technologies to optimize instructional development workflows. Identify opportunities to integrate AI-driven solutions that accelerate product life cycles, enhance content quality, and scale team capabilities.
• Lead training needs assessments to identify knowledge and skill gaps across business units. Partner with Subject Matter Experts (“SMEs”) and stakeholders to translate organizational priorities into clear learning objectives.
• Partner closely with members of the Organizational Development team to validate content and pilot programs to ensure seamless instructional delivery and content effectiveness before launch.
• Partner with the Learning Technology & Program Administrator to manage training content on the Company’s Learning Management System (“LMS”). Leverage LMS metrics to track learner progress.
• Project-manage design projects and collaborate with the project management team to develop project tracking tools and resources. Foster a results-driven environment that emphasizes efficiency and excellence in project execution.
• Forge collaborative partnerships with SMEs, facilitators, and stakeholders to facilitate a holistic approach to content development and refresh. Actively participate in information gathering, content validation, and accuracy assurance processes, promoting a culture of shared expertise and knowledge exchange.
• Serve as the core internal trainer for the Learning and Development team and spearhead the training of new associates on instructional design best practices, specialized authoring tools, and the LMS.

Qualifications

• Bachelor’s degree in Instructional Design, Human Resources, Education, or an equivalent combination of education, professional certifications, and practical work experience is required.
• 2 or more years of experience in writing and designing learning and development curricula in a corporate environment is required.
• Hands-on experience with AI tools and applications (e.g., content generation tools) is required.
• Experience with video generation and editing tools (e.g., AI-assisted scripting, voice, and visual production) is required.
• Experience in using an LMS platform is required.
• Comprehensive knowledge of adult learning theories and familiarity with instructional design models like ADDIE and/or SAM, as well as accessibility and experience design, is preferred.
• Proven experience with Articulate 360 (Rise and Storyline) is required.
• Proficient in Google Workspace platforms (Sites, Slides, Drive, Docs, Sheets).
• Ability to adapt to change and pivot quickly to support the needs and initiatives of the business.