instructional designer

About the role

Starbucks is looking for an Instructional Designer who is passionate about developing and managing learning programs. In this role, you will work cross-functionally with subject matter experts and stakeholders to determine potential learning solutions, recommend innovative approaches for retail learning programs, and collaborate with the learning and development team or vendors to develop and design learning solutions.

This position is ideal for someone who thrives in a fast-paced retail environment, loves customer service, and is eager to create the best learning experiences for retail teams.

Responsibilities

• Consult with cross-functional subject matter experts and stakeholders to complete needs analysis and determine potential learning solutions.
• Recommend innovative approaches for retail learning programs that support the company’s retail operations.
• Collaborate with the learning and development team or vendors to develop and design learning solutions.
• Apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects.
• Apply adult learning theory and instructional design systems effectively in an agile, fast-paced retail business setting.
• Plan, resource, and monitor the effective delivery of learning solutions.
• Demonstrate knowledge of Starbucks' business strategy and goals and how your work contributes to success.
• Develop learning solutions at the pace of the business.
• Recognize potential problems before they escalate; solve problems effectively and follow up on results.
• Demonstrate excellent and flexible communication and consulting abilities cross-functionally, cross-culturally, and across levels.
• Effectively influence others and enable open, frequent, and constructive dialogue between business functions and L&D.
• Exhibit ability to be nimble and navigate ambiguity while working independently and as part of a team.
• Carefully consider multiple factors before making decisions.
• Demonstrate ability to link business decisions to results; understand the Return on Investment (ROI) of decisions/actions.

Requirements

• 6+ years of experience designing curricula using adult learning principles.
• 4+ years of experience project managing and owning learning programs.
• 2+ years of experience with individual and organizational performance consulting.

Benefits

• Medical, dental, and vision insurance, plus basic and supplemental life insurance, and other voluntary insurance benefits.
• Short-term and long-term disability coverage.
• Paid parental leave and family expansion reimbursement.
• Paid vacation from date of hire (accrual details vary by state and role level), sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
• 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
• Student loan management resources and access to other educational opportunities.
• Backup care and DACA reimbursement.

This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

Schedule

This role requires being onsite four days a week.

Pay

The actual base pay offered will be based on job-related knowledge, skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role.