Instructional Designer

About the role

The Role

Responsibilities

• Capability Knowledge Coding: Take raw capability information and structure it into the systems the workforce depends on, including skills matrix entries, standard documentation, written evaluations, and compliance course assignments.
• Content Revisioning: Manage the revision process for existing documentation and system content as processes change, ensuring updates follow WFD revision control standards and are published accurately across all relevant systems.
• New Process Documentation: Collaborate with Training Specialists and SMEs to understand new processes and develop accompanying documentation once a process has been cleared for technician handoff.
• Trainee Handbooks: Collaborate with Training Specialists and SMEs to identify foundational knowledge requirements for each role and develop trainee handbooks that introduce key concepts.
• Documentation Maintenance: Audit, reformat, and maintain training documentation across all active stations to ensure content meets current WFD standards. Publish approved documentation and manage access requests to maintain audit compliance.
• Skills Matrix Administration: Enter, maintain, and update skills data and organizational requirements within the skills matrix platform based on defined processes and structures.
• LMS Administration: Maintain existing compliance courses, enter and edit data as needed, and build e-learning content for compliance-related topics.
• System Hygiene: Ensure documentation spaces, skills data, and certification records are consistently accurate, well-organized, and ready for internal and external audits.

Requirements

• Attention to detail: you catch errors, inconsistencies, and gaps before they become problems. You understand that accuracy in documentation and systems data directly affects training quality and audit outcomes.
• Knowledge translation: you can take raw or unstructured information from an SME, engineer, or governance team and convert it into clear, structured content across multiple systems.
• Revision control: you treat documentation as a controlled asset. You manage updates through the proper process, ensure nothing is published outside of approved standards, and keep content accurate as things change.
• Systems literacy: you pick up new tools quickly and work within multiple platforms with discipline, regardless of the specific system.
• Organization: you can manage a queue of documentation requests, content builds, and administrative tasks without dropping items or losing track of status.
• Communication: you can work with SMEs, Training Leads, and other partners to gather information, clarify requirements, and close open loops without needing heavy direction.

Qualifications

• Background in technical writing, instructional design, or LMS administration in a manufacturing, engineering, or regulated environment.
• Experience working with raw process data or engineering documentation as source material for training content.
• Familiarity with skills matrix platforms or structured competency frameworks.
• Experience in a role where documentation accuracy and version control were non-negotiable.
• A manufacturing or engineering background with a genuine interest in how knowledge gets structured and transferred.
• Familiarity with AS9100 or ISO documentation standards.