Instructional Design and Development Coordinator

About Our Client

The organization is a Managed Care Organization serving 46 counties in North Carolina. It provides tailored health services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities. The company focuses on supporting individuals and families to build foundations for healthy, fulfilling lives.

About the Opportunity

The Instructional Design and Development Coordinator is responsible for designing and developing online and hybrid training programs for members, providers, and staff. This role also manages the learning management system (My Learning Campus), ensuring its effective operation, integration, and user support. The position contributes by enhancing learning experiences and supporting organizational training goals.

Responsibilities

• Configure, operate, monitor, and support the corporate learning management system (LMS) to ensure peak accessibility and functional performance
• Serve as the primary point of contact for tier-1 and tier-2 LMS support, coordinating technical troubleshooting and resolving platform glitches
• Manage complete LMS operations, including course deployment, complex curriculum pathway creation, user group configurations, and ongoing catalog maintenance
• Monitor software system performance, user engagement activity, and operational data quality, presenting data-driven recommendations for process improvements
• Develop, test, and maintain automated LMS API data integrations with core HRIS, provider portals, and external business platforms
• Ensure all LMS system architectures, user configurations, and taxonomies natively support compliance workflows, automated reporting, and intuitive user experiences
• Design, author, and develop interactive digital learning content and coursework grounded in adult learning theories and instructional design models
• Evaluate, re-engineer, and update existing training materials to maximize learner engagement, retention, and universal section 508 web accessibility standards
• Collaborate with cross-functional subject matter experts to design original instructional graphics, simulations, and multimedia learning assets
• Generate detailed training compliance reports, attendance summaries, and certification audits for management and regulatory review

Requirements

• Minimum baseline educational and professional experience combination matrix:
  • A High School Diploma or GED paired with a minimum of six (6) years of related professional experience, OR
  • An Associate’s degree paired with a minimum of four (4) years of related professional experience, OR
  • A Bachelor’s degree paired with a minimum of two (2) years of related professional experience, OR
  • An equivalent structured combination of technical education and active workspace experience
• Strong linguistic or development preference for candidates with a documented background authoring or translating educational content fluently in Spanish
• Possession of a valid driver’s license and verified continuous physical residence within the organization's designated North Carolina service counties
• Full operational ability and willingness to travel regionally within the active service area for designated workshops or localized team events
• Advanced proficiency with professional eLearning authoring tools (such as Articulate Storyline, Adobe Captivate, or Camtasia)
• Preferred Qualifications:
  • Bachelor’s or Master’s degree in Instructional Technology, Instructional Design, Information Technology, or Business Administration
  • Demonstrated experience managing full-cycle technical project implementations or enterprise LMS platform administration
  • Creative mastery of the Adobe Creative Suite (Photoshop, Illustrator, InDesign) for premium asset development
  • Advanced experience writing database queries, compiling SQL reports, or building interactive system compliance dashboards

Pay Range and Compensation Package

The target annual base salary range is $56,270.00 to $69,898.00 USD. Final placement within this public health salary structure is determined dynamically based on the final applicant's exact educational tier, platform certifications, and verified years of instructional experience.

Benefits & Perks

• Flexible, structured work-from-home options supporting a productive home environment
• Premium health insurance plans featuring 100% employer-covered premiums for individual employee coverage
• Tax-advantaged account options, including Flexible Spending Accounts (FSA) for medical and dependent care
• Generous paid time off architecture, starting with 24 days of accrued Paid Time Off (PTO) plus 12 paid corporate holidays within the first calendar year
• Long-term retirement security through the North Carolina Local Government Retirement Pension—a stable, defined-benefit state pension plan
• Sponsored 401(k) retirement plan featuring a generous 5% employer contribution match with immediate 100% vesting terms
• Status as a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program
• Regular quarterly financial stipends to offset utility costs, remote internet, and home office supply expenses

Equal Opportunity Statement

The client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.