Instructional Assistant - Moderate/Severe

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, PowerDMS.com, and related applications. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, PowerDMS.com, and related applications.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.
• Conduct research on social, economic, and sectoral employment and hiring trends.
• Facilitate payroll and tax services for Customers.
• Detect and prevent fraud.

Requirements

• At least 3 years of experience in IT support or customer service.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM systems.

Qualifications

• Experience with web development and database management.
• Knowledge of cloud computing platforms and security protocols.
• Ability to work independently and manage multiple tasks simultaneously.
• Passion for technology and a proactive approach to problem-solving.

Skills

• Technical skills: Web development, database management, cloud computing, security protocols.
• Soft skills: Problem-solving, communication, interpersonal, teamwork.
• Software proficiency: Microsoft Office Suite, CRM systems.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on NEOGOV products.

Pay

$60,000 annually.

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM.