Jobs · Finance · Oregon

(INSTORE) Teller/ Branch Service Specialist - S Hillsboro

OnPoint Community Credit Union · Hillsboro, OR · 1 mo ago
Finance$22/hrFull-time
We need to produce HTML fragment with sections: About the role? Actually we have Overview, Job Summary, Responsibilities, Knowledge, Skills & Abilities, Physical Requirements, Job Qualifications, Additional Information (hours, pay, location). We must use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content. We need to map content to appropriate headings. We have Overview (company description) - could be "About the role"? Actually "About the role" is more about the job. Overview is about company; maybe we can treat as "About the role"? But guidelines: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose headings that match content. We have Job Summary (could be "About the role"?). Responsibilities is a heading. Knowledge, Skills & Abilities could be "Skills". Job Qualifications could be "Qualifications". Physical Requirements maybe not a standard heading; but we could include under "Requirements"? Actually "Requirements" could include qualifications and physical requirements. But we have separate sections: Knowledge, Skills & Abilities (skills), Job Qualifications (qualifications), Physical Requirements (maybe part of Requirements). Additional Information includes Hours of Operations (Schedule), Starting Pay (Pay), location (maybe not needed). Benefits not mentioned. So we will include sections: About the role (maybe from Overview + Job Summary), Responsibilities, Skills, Qualifications, Pay, Schedule. We must not repeat job title as heading. No Job ID. We must preserve all substantive information, not invent or summarize away detail. Use
  • for any list of duties/requirements/benefits, and

    for prose. We need to extract lists: Responsibilities list items (multiple sentences). Knowledge, Skills & Abilities list items. Job Qualifications list items (maybe bullet). Physical Requirements list items (maybe bullet). Additional Information: Hours of Operations (schedule), Starting Pay (pay), location (maybe not needed). Also note: "Bilingual skills are highly desired." That's a skill. We must not include boilerplate like EEO etc. We must remove duplicated lines. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. Let's craft HTML. First, maybe a short paragraph for metadata? Could include location and store info in a

    under Additional Information? But we have separate Pay and Schedule sections. We'll do:

    About the role

    Overview paragraph + Job Summary combined? We need to preserve all substantive information; we can split but must not lose. Could do two

    elements: one for Overview, one for Job Summary. That's fine. Then

    Responsibilities

    • ... each responsibility as separate li.
    Then

    Skills

    • ... each skill/ability.
    Then

    Qualifications

    • ... each qualification.
    Then

    Pay

    Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months’ sales and/or customer service experience required.

    Then

    Schedule

    Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be required to work a combination of hours throughout the workweek M‑Sat.

    We might also include location note: "This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential." That's substantive; could be added under About the role or a separate section like "Location". But we don't have a heading for location; we could add a

    under About the role or maybe under Additional Information but we already used Pay and Schedule. Could add a

    under About the role after overview/job summary. We must not invent sections; we can add a

    for location within About the role or maybe a separate

    Location? Not in allowed list but we could still use

    for any heading? The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those examples. Safer to keep within those. Location could be placed in About the role paragraph. Physical Requirements: we have "Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time). Demonstrates a sense of urgency when assisting members." This is substantive; we could include under Qualifications or maybe under Requirements. Since we have a Qualifications section, we could add these as list items there. But Qualifications already has education/experience; we could add physical requirements as separate list items under Qualifications. That would preserve info. Similarly, Knowledge, Skills & Abilities includes many items; we will list them. Let's extract details. Overview paragraph: "We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community. OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, we invite you to explore and grow your career with us!" Job Summary: "As a Teller, you are the welcoming face to our members and non-members alike. Tellers help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch. Tellers inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union." We'll keep both as separate

    under About the role. Responsibilities list (from text): - Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met. - Processes and accurately document all teller transactions according to established procedure. - Understands and determines acceptability of negotiable items and member identification. - Identifies and addresses members’ questions and concerns to offer solutions. - Proactively engaging member questions to uncover needs and cross-sell products and services. - Refers to appropriate staff members or opens product/service as appropriate. - Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome. - Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them. - Maintains cash drawer and balances within guidelines established by Credit Union. - Able to assist or lift 50-pound bags of coin. - Stands for extended periods of time as required (up to four hours at a time). - Perform any additional duties as required by the Management Team. - Actively work to meet or exceed product and service cross-sale goals. Note: Some responsibilities duplicate physical requirements (lift coin, stand). We'll keep them as responsibilities; but we also have Physical Requirements section maybe not needed. We could keep them under Responsibilities; but we also have Physical Requirements list duplicated. To avoid duplication, we could keep them only once. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we omit the physical requirements from Responsibilities, we lose that detail. But they appear also under Physical Requirements later. We could keep them under Responsibilities and not create a separate Physical Requirements section. That's fine; we still preserve the info. Thus Responsibilities list includes those items. Knowledge, Skills & Abilities list: - Ability to coordinate a variety of assignments simultaneously and prioritize work. - Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union. - Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills. - Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills. - Ability to comprehend and adhere to compliance requirements. - Bilingual skills are highly desired. Job Qualifications list: - High School graduate or GED required. - A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required. - Bilingual skills are highly desired. (already in skills but also here; we can keep duplicate? Might be duplicate; but we should preserve all substantive info; duplicate is okay but we could keep only once. However it's listed under Qualifications as well; we could include it there but note it's duplicate. To avoid redundancy, we could keep it only under Skills; but then we lose the qualification line. The instruction: preserve ALL substantive information; duplicate lines are okay to keep but we might want to avoid redundancy but not required. Safer to include both as separate list items; it's still preserving info. However we might want to avoid duplicate content; but it's not prohibited. I'd include it once under Skills and note it's also desired under Qualifications? Might be considered summarizing? Better to include both as separate items to preserve all. Physical Requirements list (if we keep separate): but we already included lift coin and stand in Responsibilities. However there is also "Demonstrates a sense of urgency when assisting members." That's not in Responsibilities; we could add that as a responsibility or skill. It appears under Physical Requirements. We could add to Responsibilities or Skills. Since it's about sense of urgency, maybe under Responsibilities as a behavior. We'll add to Responsibilities as an item: "Demonstrates a sense of urgency when assisting members." Thus we can omit a separate Physical Requirements section. Additional Information: - Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be required to work a combination of hours throughout the workweek M- Sat. - Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months’ sales and/or customer service experience required. - This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential. - Video link: See what it is like to be a Teller at OnPoint: https://onpointcu.wistia.com/medias/saqp52d262 (maybe we keep as a link? It's substantive; we can include as a

    with anchor.) We should not include application instructions; the video link is not an instruction but informational; we can keep. Now construct HTML. We'll have:

    About the role

    Overview paragraph.

    Job Summary paragraph.

    This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential.

    See what it is like to be a Teller at OnPoint: https://onpointcu.wistia.com/medias/saqp52d262

    Then Responsibilities ul. Then Skills ul. Then Qualifications ul. Then Pay

    . Then Schedule

    . Make sure no extra sections. Let's write the content precisely. Overview paragraph: copy exactly as given. Job Summary paragraph: copy exactly. Now Responsibilities items: need to ensure each item

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