Institutional Services Account Review - Client Administrator II

Primary Responsibilities

• Oversight of client relationships, making appropriate recommendations for routine internal business activities.
• Aid account representatives in revenue-generating activities by providing recommendations, preparing documents, and participating in meetings.
• Manage daily implementation of client strategies.
• Foster client relationships with assigned client base, serving as the primary point of contact for the client; make recommendations for services to improve the client experience.
• Resolve problems and respond to client requests in a timely manner.
• Manage relationships with internal and external service partners; assess issues requiring immediate attention and work to resolve others through the normal course of business.
• Develop and maintain industry knowledge applicable to the business and articulate that knowledge internally and externally.
• Stay current on industry news applicable to the line of business.
• Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
• Provide and maintain appropriate levels of controls to minimize losses.
• Support team members effectively.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Qualifications

• Combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact.
• A strong focus on customer service and satisfaction.
• Strong verbal and written communication skills.

Preferred Qualifications

• Bachelor’s degree focused on Finance, Business, Economics, or Accounting and a minimum of 1 year relevant work experience with direct client contact.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
• Strong skills in pertinent software applications, with the ability to learn new applications.
• Experience working in a team environment.
• Strong interpersonal skills with the ability to build significant trust with clients.
• Self-confident.
• Proven ability to work well with highly capable and successful individuals.
• Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for its employees. The pay range for this position is $24.87 - $41.45 per hour (USD).