Institutional Client Services Administrator II

Primary Responsibilities

• Submit activity for processing in a timely and accurate manner and based on client directives.
• Respond to and/or annotate compliance reports as directed by more experienced Relationship Managers.
• Submit annual account reviews for assigned accounts in a timely manner or as directed.
• Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners.
• Resolve basic matters and inquiries, adhering to established Division, client and alliance service standards.
• Maintain client communications on regulatory, legal, accounting and trust matters.
• Complete client billing and resolve aged receivables for client accounts; work with more experienced Relationship Managers as needed.
• Remain current on industry trends and regulatory items.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

• Bachelor's degree and a minimum of 1 year relevant experience, OR in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 year relevant experience.
• Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software.
• Detail-oriented.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proven organizational skills.
• Proven problem-solving skills.
• Strong decision-making skills.

Qualifications

• Bachelor’s degree in Finance or Business.
• A minimum of 2 years’ relevant experience.
• Retirement or Trust administration experience preferred.

Skills

• Knowledge of industry trends and regulatory items.
• Ability to identify and escalate risk-related issues.
• Effective communication and interpersonal skills.
• Organizational and problem-solving abilities.
• Decision-making skills.

Benefits

The pay range for this position is $59,500.00 - $99,100.00 Annual (USD).

Pay

The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Schedule

N/A

Location

Wilmington, Delaware, United States of America.