Institutional Consultant

About the role

The Institutional Consultant provides primary Inbound/Outbound Call Center support to Institutional Plan Sponsors that use the Administrator Telephone Center (ATC) service line. This includes providing institutional consultation regarding plan design, investment education, Planfocus education and support, signature 5500, and plan compliance. This role answers all related administrative and service inquiries, documents and responds to concerns, and provides consultative guidance and education to third-party advisors on lifetime income solutions.

Responsibilities

• Participate in training programs as a contributor or presenter on topics related to Planfocus, institutional tools and resources, and legal issues.
• Participate on various projects and initiatives to support business goals and objectives.
• Build and maintain plan sponsor and client relationships advising on retirement plan design, guiding through pension regulation changes, and designing programs to enhance plan participation and savings rates.
• Provide consultative guidance and client relationship management for TIAA plan sponsors, consultants, payroll vendors, auditors and legal counsel regarding aspects of client retirement plans.
• Interface with key influencers to direct daily plan functions and processes as well as discuss fiduciary responsibilities and newly issued regulations.
• Educate plan sponsors about plan design and governance, compliance, audits, nondiscrimination testing, reporting, online services, and plan amendments.
• Consult on legal and regulatory requirements in the retirement industry such as Form 5500 filings, compliance issues, fiduciary and audit guidelines, plan reporting, and nondiscrimination testing.
• Provide audit support and assist with retirement plan tax filing inquiries.
• Proactively reach out to top tier Primary Market clients to build relationships and help adopt products and services.
• Proactively troubleshoot online services administrator access to set up and administer their plans.
• Resolve issues for customers and the team; take initiative and conduct follow-up to ensure customer, employee, and business issues are resolved in a satisfactory and timely manner consistent with all company policies and industry regulations, navigating and negotiating through sensitive and complex issues as needed.

Requirements

• 2+ years required; 3+ years preferred.
• FINRA Series 6 and 63.
• Life and Health Insurance License (Resident State) – Multiple Issuers required.

Preferred Qualifications

• 2+ years of financial services experience.
• FINRA Series 7.

Skills

• Accountability
• Business Acumen
• Business Development
• Client Relationship Management
• Commercial Mindset
• Communication
• Financial Markets Impact
• Inspires Others
• Negotiation
• Problem Solving
• Relationship Management
• Retirement Planning Selling

Pay

Base pay range: $30.53/hr – $38.13/hr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).