Institutional Client Service Representative

Role Overview

The Institutional Client Service Representative supports institutional clients across Stable Value and Guaranteed Products business lines. Key responsibilities include accurate trade processing, resolving service-related issues, and providing high-quality client support.

Training & Development

You will receive training, ongoing coaching, and mentoring to develop expertise in institutional products, contract provisions, and transaction processing. A supportive environment fosters skill-building and career advancement within Client Services and the Institutional Investments team.

What You'll Do

• Process annuity requests for Group Annuity contracts according to contractual provisions.
• Handle inbound/outbound calls from customer service lines, addressing institutional and individual annuitant inquiries.
• Provide up-to-date information for Institutional clients, including pricing, interest calculations, account balances, audit inquiries, annuity quotes, and tax filing information.
• Build and maintain high-quality internal and external customer relationships, assessing and responding to client needs effectively.
• Develop an understanding of operational procedures, company, industry, and regulatory policies, and communicate relevant information to clients.
• Maintain a strong working knowledge of multiple applications, products, and services, and ensure files are managed in accordance with company policies.
• Support the Stable Value Service group.

What You'll Bring

• Bachelor’s Degree or equivalent business experience.
• General knowledge of Group Annuity Contracts and/or Stable Value Contracts (a plus).
• General knowledge of Pension Plans (Defined Benefit/Contribution) (a plus).
• Excellent time management, organizational, and multi-tasking skills.
• Strong written and verbal communication skills.
• Ability to perform in a high-volume, fast-paced call center environment.
• Result-oriented and a team player.
• Ability to adapt quickly and remain effective in a dynamic, fast-paced environment.
• Demonstrated ability to apply technical industry knowledge to day-to-day issues and leverage technology for improved service delivery.
• Flexible and resilient in a changing environment.
• Willingness to assist with department initiatives and cross-functional projects, contributing subject matter expertise and insights.

Pay & Benefits

Salary Range: $45,000-$52,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location.

Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview: At New York Life, we are driven by purpose and integrity. We are a Fortune 100 mutual company with a diverse business portfolio that allows us to make a difference across industries and communities. We offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.

Our Benefits: We provide a full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs. We continue to refine and add benefits to our offering to support a modern workforce.

Our Commitment to Inclusion: At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.