Institutional Client Billing - Morgan Stanley Investment Management - Vice President

Role Description

Overview: This Vice President role reports to the Executive Director, Global Head of Institutional Client Billing (Office of the COO) and leads a critical function responsible for accurate, timely billing and accounts receivable outcomes for institutional clients. This offers the opportunity to strengthen controls, enhance reporting transparency, improve operating efficiency, and help shape a scalable service model across onshore and offshore teams.

This position is well suited for a candidate with experience in billing operations, revenue operations, client finance, fund administration oversight, or process/control leadership within financial services.

What Success Looks Like (6–12 Months)

A stable, well-controlled billing process with strong delivery against deadlines, improved exception management, clear KPI and management reporting, documented procedures and quality assurance, and an operating model with defined ownership, scalable capacity, and effective stakeholder partnership.

Specific Responsibilities

• Lead end-to-end institutional client billing operations, including fee setup validation, calculation and reconciliation support, invoice generation and distribution, cash application, and accounts receivable oversight, with a focus on accuracy, timeliness, and strong client experience.
• Strengthening the billing control environment by identifying and resolving issues, driving root-cause remediation, maintaining procedures and supervisory controls, and advancing process improvements and automation to reduce operational risk and support scale.
• Own billing-related reporting, analytics, and stakeholder communication, including KPI and management reporting, collections and escalation oversight, capacity and issue tracking, and financial analysis supporting business planning, pricing, and revenue transparency.
• Lead and develop the team, including offshore support, by establishing clear ownership, building capability through training and coaching, managing priorities and escalations, and helping shape a scalable operating model across people, process, and technology.

Skills, Experience & Education

• Bachelor’s degree in business centric concentration with 8-12 years of industry experience
• Proven track record of improving processes, reducing operational risk, and solving complex business problems
• Demonstrated people leadership skills, including coaching, delegation, and team development
• Experience managing operational processes while supporting system enhancements, process changes, or platform implementations
• Strong analytical and Excel skills required; ability to work with data to support reporting, reconciliation, and decision-making
• Familiarity with automation, workflow tools, data visualization platforms (for example Power BI or Tableau), and/or AI-enabled capabilities is a plus