Installer/Trainer Full Time
About the role
This position requires candidates to live and work in Minneapolis, Minnesota or immediate surrounding area. Pay Range: Hourly+ Piece Rate $12.22 to 19.52 (Based off location and experience). Current Piece Rate (Additional compensation for completed installation): $25/successful installation, $25/ successful priority service call, $15/ successful service call. Additional Benefits: Mileage Reimbursement, Tablet Provided, Phone Provided, Opportunity to work locally, but also opportunities to travel to different areas, Growth Opportunity, Competitive full Benefits Package.
Job Summary
Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.
Essential Duties And Responsibilities
- Install and troubleshoot CaptionCall phones in customers’ homes
- Courteously train customers on how to use the phone and its features
- Promote the CaptionCall service
- Absorb and assist with lead generation activities as needed
- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
- Able to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
- Complete service calls as assigned
- Accurately maintain customer records
- Complete required reports and submit invoices and feedback on customer interactions
- Retrieve and clean phones of former customers
- Maintain adequate inventory of equipment and supplies in order to service customers
- Represent CaptionCall at various events as assigned
- Adhere to strict compliance policies set by the company
Education
- Minimum: High School Diploma or GED
Knowledge, Skills And Abilities
- Provide excellent customer service
- Ability to effectively communicate in English through reading, writing, speaking, and listening
- Ability to work evenings and weekends as needed
- Ability to drive and travel via air as needed
- Ability to tailor to unique needs of individual customers
- Must be reliable, organized and punctual
- Must be able to work independently
- Able to adapt to constantly changing environments
- Experience working with senior citizens
- Basic computer knowledge and experience
Working Conditions And Physical Requirements
- Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
- Possess and maintain a valid driver license
- Maintain a good driving record
- Able to sit/stand for a long period of time in an office environment
- Able to transport installation equipment into a customer’s home
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
- Regular and predictable attendance required
Supervisory Responsibility
This position has no supervisory responsibilities.
Qualifications
- Behaviors Preferred: Detail Oriented, Thought Provoking, Dedicated, Team Player, Enthusiastic
- Behaviors Preferred: Goal Completion, Self-Starter, Flexibility, Entrepreneurial Spirit, Ability to Make an Impact
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities