Installer Service Specialist

Compensation

Pay Range: $15.00 - $24.00
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances.
Premiums may be based on schedule, facility, season, or specific work performed.
Multiple premiums may apply if applicable criteria are met.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Desired Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Skills

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Benefits

• Total Compensation Package: Competitive Wages & Paid Time Off, Stock Purchase Plan & 401k with Employer Contributions, Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, Tuition Educational Assistance Programs, Opportunities for Career Growth.

Pay

Competitive Wages & Paid Time Off

Schedule

Not specified

Benefits

• Total Compensation Package: Competitive Wages & Paid Time Off, Stock Purchase Plan & 401k with Employer Contributions, Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, Tuition Educational Assistance Programs, Opportunities for Career Growth.