Installer Service Specialist

Compensation

Pay Range: $16.90 - $24.90
Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances.
Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

About the role

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Safeguard customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.

Requirements

• Strong background in mechanics.
• Above average communication skills.
• Desired: Hands-on knowledge of automotive repairs. ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Qualifications

• High school diploma or equivalent.
• Experience in automotive repair or parts sales is preferred.

Skills

• Strong background in mechanics.
• Above average communication skills.
• Desired: Hands-on knowledge of automotive repairs. ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Benefits

• Total Compensation Package: Competitive Wages & Paid Time Off, Stock Purchase Plan & 401k with Employer Contributions, Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, Tuition Educational Assistance Programs, Opportunities for Career Growth.

Pay

Competitive Wages

Schedule

Not specified

Benefits

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Tuition Educational Assistance Programs
• Opportunities for Career Growth