Installer Service Manager

About the role

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service. Bilingual candidates encouraged to apply.

Responsibilities

• Maximize installer sales with focus on market entitlement.
• Direct activities of all team members assigned to installer service counter to ensure highest level of customer service.
• Work with the store manager to ensure proper staffing of installer service specialists (ISSs), delivery specialists and support personnel.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure delivery specialists are routed efficiently to maximize customer service while minimizing expenses.
• Handle commercial customer complaints in a friendly, efficient and satisfactory manner.
• Ensure delivery vehicles are serviced and maintained according to company standards; complete quarterly vehicle inspections on time and accurately, and enter daily mileages into the asset management system.
• Work with ISS and store management to report and correct inventory discrepancies promptly.
• Oversee installer counter to provide commercial accounts with excellent customer service, collaborating with sales specialist and territory sales manager as applicable.
• Ensure orders, including warranty parts and cores, are billed before leaving the store and staged properly.
• Ensure customers’ new, core and warranty returns are picked up and credited in a timely manner.
• Audit installer returns for warranty abuse and ensure all returns are tagged and labeled correctly.
• Work with store manager and credit department to assist with collection of past due accounts.
• Provide input to store manager regarding ISS and delivery specialist performance evaluations.
• Utilize all relevant company training programs and ensure all supervised team members complete required training courses.
• Complete routine motor vehicle record (MVR) and driver’s license audits on delivery specialists.

Requirements

• Leading technical parts specialist with a good background in mechanics.
• Above average communication skills.

Qualifications

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.