Installer Service Manager

Essential Job Functions

• Maximizes installer sales, focusing on market entitlement.
• Directs activities of all team members assigned to installer service counter, ensuring highest level of customer service.
• Works with the store manager to ensure proper staffing of ISSs, delivery specialists, and support personnel.
• Aids in the hiring process by completing recruiting tasks, scheduling, participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensures delivery specialists are routed efficiently, maximizing customer service while minimizing expenses.
• Handles commercial customer complaints in a friendly, efficient, and satisfactory manner.
• Maintains delivery vehicles according to company standards, ensuring quarterly inspections are completed on time, accurately, and daily mileages are entered into the asset management system.
• Makes sure inventory discrepancies are reported and corrected promptly.
• Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable).
• Ensures orders, including warranty parts and cores, are billed before leaving the store and staged properly.
• Makes sure customers' new, core, and warranty returns are picked up and credited in a timely manner.
• Audits installer returns for warranty abuse and ensures all returns are tagged/labeled correctly.
• Collaborates with store manager and credit department to assist with collection of past due accounts.
• Provides input to store manager regarding ISS and delivery specialist performance evaluations.
• Utilizes all relevant company training programs, ensuring all team members under his or her supervision have completed required training courses.
• Completes routine MVR and driver’s license audits on delivery specialists.

Skills/Education/Knowledge/Experience/Abilities

• Leading technical parts specialist with a good background in mechanics.
• Above average communication skills.
• Desired hands-on knowledge of automotive repairs, ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Role

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Benefits

• Equal Opportunity Employer
• Reasonable Accommodations for Applicants with Disabilities
• Application Instructions