Installer Service Manager

Essential Job Functions

• Maximizes installer sales, focusing on market entitlement.
• Directs activities of all team members assigned to installer service counter, ensuring highest level of customer service.
• Works with the store manager to ensure proper staffing of ISSs, delivery specialists, and support personnel.
• Aids in the hiring process by completing recruiting tasks, scheduling, and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensures delivery specialists are routed efficiently, maximizing customer service while minimizing expenses.
• Handles commercial customer complaints in a friendly, efficient, and satisfactory manner.
• Maintains delivery vehicles according to company standards, ensuring all quarterly vehicle inspections are completed on time, accurately, and daily mileages are entered into the asset management system.
• Reports and corrects inventory discrepancies promptly, working with ISS and store management team.
• Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable).
• Bills orders, including warranty parts and cores, before they leave the store and stages them properly.
• Picks up and credits customers' new, core, and warranty returns in a timely manner.
• Audits installer returns for warranty abuse and ensures all returns are tagged/labeled correctly.
• Collaborates with store manager and credit department to assist with collection of past due accounts.
• Provides input to store manager regarding ISS and delivery specialist performance evaluations.
• Utilizes all relevant company training programs, ensuring all team members under his or her supervision have completed required training courses.
• Completes routine MVR and driver's license audits on delivery specialists.

Skills/Education/Knowledge/Experience/Abilities

• Leading technical parts specialist with a good background in mechanics.
• Above average communication skills.
• Desired hands-on knowledge of automotive repairs, ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Role

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Benefits

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

Schedule

Starting Day One

Pay

Competitive Wages

Company Information

• O’Reilly Auto Parts is an equal opportunity employer.
• The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.