Installer IV

About the role

Position Title: Lead Installer (Residential/Light Commercial). Reports To: Field Supervisor or General Manager. Location: Teays Valley Service Experts, 3744 Teays Valley Road, Hurricane, WV 25526.

Responsibilities

• Install heating, air conditioning, ventilation, and refrigeration equipment and accessories in accordance with company requirements and manufacturer specifications.
• Perform limited diagnostics as needed.
• Design, fabricate, and install various ducts and duct fittings.
• Perform start-ups on air conditioning and heating systems and other components.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to customers.
• Call Sales and Service Coordinator with replacement product sales leads generated from customer service visits.
• Handle delivery and removal of equipment needed to complete installation work.
• Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
• Complete all paperwork neatly, accurately, thoroughly, and in a timely manner.
• Collect payment from customers.
• Represent the company professionally, honestly, and ethically in all business matters.
• Keep installation vehicle clean and neat inside and out.
• Follow standard procedures and processes; ensure the company vehicle is properly stocked; return defective warranty parts to branch; order/replenish vehicle stock as needed.
• Complete material requisition forms and related administrative activities as assigned.
• Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assist with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Train other installers in technical skills and company procedures.
• Perform similar or other duties as needed or assigned.

Health & Safety Roles and Responsibilities

• Report any unsafe acts, conditions, and hazards to direct supervisor/manager immediately.
• Report any contravention of legislation or company policy, procedure, or program to direct supervisor/manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed.
• Never remove or render ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with general rules prescribed by company programs or procedures.
• Operate devices or equipment as prescribed by company programs or procedures.
• Participate in safety initiatives, teams, or committees.
• Report all injuries or incidents as prescribed immediately.
• Provide input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Do not perform any act that may endanger the safety or well-being of others.
• Do not engage in pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

Qualifications

• High school diploma or GED with additional training and 5+ years of HVAC technical training; certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment and related accessories.
• Advanced skills at installing heating, air conditioning, and ventilation equipment and related accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient at properly starting up and balancing airflow and aligning belts and pulleys on all systems with little to no supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300 lb load capacity rated ladders with a 30 lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds.
• 10+ years of HVAC technical training and certification required.