Installer III

About the role

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Responsibilities

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.
• As needed, performs limited diagnostics.
• Designs, fabricates, and installs various ducts and duct fittings as required.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for.
• Completes all paperwork in a neat, accurate, thorough, and timely manner.
• Collects payment from customer.
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Keeps installation vehicle clean and neat both inside and outside in keeping with the company’s professional image.
• Completes similar/other duties as needed or assigned.

Qualifications

• High school diploma or GED with additional training and 5 plus years’ experience in HVAC technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required.
• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment to perform various installation projects.
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Safe and natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

Skills

Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

Benefits

Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company-matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Hourly Compensation: $28.85 to $36.78

Pay

$28.85 to $36.78 per hour

Schedule

Flexible hours and on-call shifts as needed.