Installer III

Responsible For

• Complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories.
• Oversees the work of Install Helpers to ensure work is performed correctly.
• Communicates with customer to answer questions, resolve problems, and ensure complete customer satisfaction.
• Promotes products and services to customer.

Work Under

• Direction of the Field Supervisor or General Manager.

Installation Tasks

• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.
• Performs limited diagnostics.
• Designs, fabricates, and installs various ducts and duct fittings as required.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for.
• Completes all paperwork in a neat, accurate, thorough, and timely manner.
• Collects payment from customer.
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Keeps installation vehicles clean and neat both inside and outside in keeping with the company’s professional image.
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• Performs similar/other duties as needed or assigned.

Health & Safety

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Complies with the general rules as prescribed by company program(s) procedure(s).
• Operates devices or equipment as prescribed by company program(s) or procedure(s).
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Does not perform acts that may endanger the safety or well-being of others.
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirement.

Desired Skills And Qualifications

• High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required.
• Knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient at installing heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories, successfully and without supervision.
• Knowledge of the layout and installation requirements of duct work and duct fittings.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment (including operation of a company vehicle) to perform various installation projects.
• Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment.
• Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

What We Offer You As A Service Experts Employee

• Competitive Pay, including incentive opportunities for many positions.
• Paid Time Off and Company Holiday Pay.
• Medical /Dental /Vision Insurance programs.
• 401(k) Retirement Savings Plan with company-matching contributions.
• Life Insurance, for you and options you can elect for your family.
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work.
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs.
• World Class Training opportunities through our Experts University.
• Career Development opportunities.

Compensation Range

$72,200.00 - $92,000.00

Minimum Experience

6+ Years

Minimum Education

High School Diploma/GED