Installer III

About the Role

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Trains other installers, performs installation work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Location

9375 Gerwig Ln J, Columbia, MD 21046

Responsibilities

• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications.
• Performs limited diagnostics as needed.
• Designs, fabricates, and installs various ducts and duct fittings as required.
• Performs start-ups on air conditioning and heating systems and other components.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to customers.
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are properly used, maintained, and accounted for.
• Completes all paperwork in a neat, accurate, thorough, and timely manner.
• Collects payment from customers.
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Keeps installation vehicle clean and neat both inside and outside in keeping with the company’s professional image.
• Follows standard procedures and processes, ensures the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Completes material requisition forms and related administrative activities as required.
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Trains other installers in technical skills and company procedures, as assigned.
• Performs similar/other duties as needed or assigned.

Qualifications

• High school diploma or GED with additional training and 4+ years’ experience in HVAC technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.

Skills

• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment.
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient in properly starting up and balancing airflow and aligning belts and pulleys on all systems with little to no supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Ability to work flexible hours and on-call shifts as needed.
• Physical ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces.
• Ability to work in various environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds.

Benefits

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided: 24 paid days off within the first year (vacation, personal holidays, & national holidays), 29 paid days off after the 2nd year
• Advancement and career-growth opportunities across the U.S.
• Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smartphone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for you and your family
• Short-term and Long-term disability insurance options
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs

Pay

Annual Compensation Range: $62,400.00 - $85,000.00