Installation Trainer

Andersen Corporation — We see possibility everywhere, every day and in everything we do. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — serves customers across the new residential, home‑improvement and light‑commercial building sector. Join more than 13,000 employees who are inspired daily to deliver exceptional experiences that turn possibility into reality.

Responsibilities

• Ensure homeowner delight, measured through customer‑satisfaction surveys, by training and coaching associates on technical capabilities and Signature Service.
• Visit homeowner work sites to audit existing and new processes.
• Conduct hands‑on product installation training at the facility and on the jobsite for all new installation hires and refresher training of existing installers, including pre‑arrival planning for materials and resources, proper job‑site safety and set‑up, compliance with RbA’s installation process, procedures and local building codes, teaching Signature Service and the importance of maintaining the A/W brand, and understanding and applying the “Critical Performance Factors” of proper window installation.
• Ensure newly learned skills are consistently applied.
• Meet or exceed homeowner expectations on installation timing by maintaining a capable workforce to meet demand fluctuations and ensuring install associates complete scheduled work within allotted timeframes aligned with efficiency expectations.
• Routinely evaluate the impact of training on business results; review individual and team installation metrics to determine focus areas of training for individuals, sub‑contractors and the entire installation team; develop and deliver specific training to increase effectiveness in areas such as FTT rate, remakes, construction knowledge, and service know‑how.
• Supervise installation‑process associates, including performance planning, fostering open communication, and answering team concerns and questions.
• Partner with install leaders to ensure safe practices are in place and followed.
• Ensure all regulatory‑required training is completed as appropriate.
• Support recruiting efforts as needed to meet workforce requirements.
• Perform other duties as assigned by supervisor.
• Train, lead, and develop all associates involved in the installation processes.

Requirements

• High school diploma or equivalent.
• Installation leadership experience (preferred).
• Construction knowledge.
• Decision‑making ability.
• Customer orientation.
• Results‑oriented mindset.
• Training/Coaching skills.
• Ability to provide performance feedback.
• Strong communication skills.
• Valid state driver’s license (preferred).

Benefits

• 401(k) plan with employer fixed contributions and company matching profit sharing.
• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA), and Health Reimbursement Account (HRA).
• Life insurance.
• Paid time off and paid holidays.
• Paid maternity leave and paid parental leave.
• Career growth planning and nationwide career opportunities.
• Profit‑sharing target of $3,600 per eligible employee in 2026, prorated and paid quarterly based on operating‑profit performance.