Installation Technician II

Overview

An Installation Technician Level 2 shall perform for a physical security company with a national customer base. This role often involves being hands‑on, ensuring that all equipment is installed according to company specifications while maintaining excellent communication with both the team and the customer. The position is responsible for the installation of integrated intrusion detection, access control, fire alarm, and high‑resolution IP video surveillance systems at locations such as banks, government agencies, government contractors, SCIFs, schools, places of worship, jewelry stores, and other commercial businesses nationally.

Responsibilities

• Install security systems including CCTV, access control, alarm systems, and other physical security equipment.
• Perform complex cabling and wiring tasks, ensuring neatness and adherence to electrical codes.
• Set up devices (cameras, DVRs, NVRs, control panels) and configure them correctly.
• Conduct on‑site software and hardware installations and integrate devices with existing systems.
• Mount and position equipment according to blueprints, floor plans, or client specifications.
• Perform system testing and commissioning; diagnose and troubleshoot installation issues.
• Verify connectivity and functionality of alarm systems, camera feeds, access control devices, and other components.
• Ensure compliance with customer requirements and industry standards.
• Conduct scheduled maintenance and upgrades on security systems.
• Provide technical support, responding to service requests for troubleshooting and repairs.
• Identify and resolve hardware, software, network connectivity, or device malfunctions.
• Create and maintain detailed installation reports, including configuration settings, device locations, and test results.
• Provide as‑built documentation outlining system layouts and configurations.
• Maintain records of service calls, maintenance activities, and inventory of parts and tools.
• Interact professionally with clients, delivering system demonstrations and basic operational training.
• Address customer questions, offer expert advice, and ensure installations meet expectations.
• Train entry‑level technicians on installation techniques, safety protocols, and system operations.
• Follow all safety protocols and ensure compliance with company and industry standards, local, state, and national regulations.
• Perform risk assessments and take corrective actions to mitigate hazards.
• Assist in system upgrades and new technology integrations (e.g., biometric access control, AI‑enabled cameras, integrated alarm systems).
• Lead installation teams on complex projects, ensuring quality control and timeline adherence.
• Mentor junior technicians, providing guidance and troubleshooting assistance.
• Serve as on‑site lead, coordinating with project managers and client representatives.
• Stay up‑to‑date with security technology trends, maintain certifications, and calibrate tools and equipment.

Qualifications

• Prior experience in security systems (preferred).
• Ability to travel nationally to different job sites based on client needs.
• Ability to manage and adhere to project schedules.
• Coordinate with other teams or contractors to ensure efficient project execution.
• Valid driver’s license (required).
• High School Diploma or GED (preferred).
• A+ certification (preferred).
• BICSI Installer 1 Certificate (preferred).
• Physical ability to walk 1.0 mile and lift/carry up to 50 lb.
• Pass a federal background check and any required industry‑related licensing/certification requirements.

About Konica Minolta

Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to “Give Shape to Ideas” by supporting their digital transformation through an expansive Intelligent Connected Workplace portfolio. Offerings include IT services, intelligent information management, video security solutions, managed print services, and office and industrial/commercial printing solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating “20 Years of Excellence, Innovation and Impact,” and continues to lead in digital commercial printing. The bizhub series, now also 20 years old, has revolutionized office technology and redefined modern workplaces. Konica Minolta is ranked on the Forbes 2025 America’s Best Large Employers list, appears repeatedly on CRN’s MSP 500 list, and has been recognized as the #1 brand for customer loyalty in the MFP office copier market for eighteen consecutive years. It has also received Keypoint Intelligence’s BLI awards for A3 Line of the Year (2021, 2025) and Most Color Consistent A3 Brand (2021‑2023).

Konica Minolta operates on a North American Shared Services model, aligning cross‑border priorities and enhancing delivery to its field organization. This model combines U.S. and Canadian service functions to provide additional resources for sales administration, logistics, supply chain, marketing, product planning, finance, IT, HR, and legal support.