Installation Technician 1

About the role

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

Responsibilities

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and aligns with Rite-Hite’s industry-leading customer service standards.
• Develop and maintain strong customer relations, exemplifying Rite-Hite’s commitment to service excellence.
• Comply with all company policies and safety guidelines.
• Perform field installation, inspection, and repair of equipment efficiently while meeting or exceeding customer needs, primarily working individually but occasionally in small teams.
• As skills and knowledge develop, mentor other Service Technicians on complex field problems, including training on proper installation, service, repair, and administrative procedures.
• Accurately complete all required paperwork for field service, repair, and installation using handheld devices or paper backup forms, including service tickets, timesheets, open job tracking forms, and safety analysis sheets.
• Maintain compliance with operational and communication standards outlined in the Field Service Technician Handbook.
• Operate a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.
• Follow all customer-specific requirements, policies, safety guidelines, and directions on work sites.
• Collaborate closely with all company departments to coordinate activities and maximize customer satisfaction.
• Occasional (under 20% annually) domestic overnight travel may be required for training or customer support.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• One to five years of experience in repair and service of hydraulic, mechanical, and electrical equipment.
• Valid driver’s license and ability to pass a DOT medical exam and maintain applicable driver qualification standards.
• Ability to read and interpret safety rules, blueprints, schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Strong communication skills to effectively present information to customers or employees.
• Basic math skills, including addition, subtraction, multiplication, division, and the ability to compute rates, ratios, percentages, and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.
• Problem-solving skills to address situations involving several concrete variables in standardized scenarios.

Benefits

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with opportunities for additional time off.
• Financial Security: Strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Rite-Hite is proud to be an Equal Opportunity Employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.