Installation Technician 1

About the role

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

Responsibilities

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and aligns with Rite-Hite’s industry-leading customer service standards.
• Develop and maintain strong customer relations, exemplifying Rite-Hite’s commitment to service excellence.
• Comply with all company policies and safety guidelines.
• Perform installation, inspection, and repair of equipment in the field efficiently while meeting or exceeding customer needs, primarily working individually but occasionally in small teams.
• As skills and knowledge develop, mentor other Service Technicians on complex field problems, including training on proper installation, service, repair, and administrative procedures.
• Accurately complete all necessary paperwork for field service, repair, and installation using handheld devices or paper backup forms, including service tickets, timesheets, open job tracking forms, and safety analysis sheets.
• Maintain compliance with operational and communication standards outlined in the Field Service Technician Handbook.
• Operate a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.
• Follow all customer-specific requirements, policies, safety guidelines, and directions on work sites.
• Collaborate closely with all company departments to coordinate activities and maximize customer satisfaction.
• Occasional (under 20% annually) domestic overnight travel may be required for training or supporting customers at other offices.
• Perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• One to five years of experience in repair and service of hydraulic, mechanical, and electrical equipment.
• Valid driver’s license and ability to pass a DOT medical exam and maintain applicable driver qualification standards.
• Ability to read and interpret safety rules, blueprints, schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with customers or groups of employees.
• Basic math skills, including addition, subtraction, multiplication, division, computation of rates, ratios, percentages, and interpretation of bar graphs.
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.
• Ability to troubleshoot problems involving several concrete variables in standardized situations.

Benefits

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with opportunities to earn extra time off.
• Financial Security: Strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.