Installation Tech IV

Essential Position Functions

• Has technical proficiency of structured cabling, installation of total integrated voice and data systems, key systems, networks, and wireless.
• Completes any additions, removals, changes, upgrades and maintenance to service contracts.
• Performs installations and maintenance of equipment.
• Performs engineering of new projects.
• Performs installation and maintenance of equipment installations, central office equipment including: iron work, AC, transport equipment, and all infrastructures.
• Occasionally performs outside plant installation.
• Manages inventory of assigned tools.
• Ensures that all assigned tools are current on calibration.
• SUBMIT ECR or Red Line for any change that would alter the work items, assignments, and/or specifications.
• Must be proficient in writing and presenting a method of procedure for our customers’ approval.
• Stages all of the equipment and inventorying material for accuracy.
• Assigns specific tasks to subordinates and monitors their work ethics for efficiency, quality, and safety.
• Responsible for the accuracy in the installation of each and all types of equipment installed.
• Performs a test for completeness or wiring to ensure all is installed correctly.
• Must coordinate the timely procedures of doing a power cut with the customer within the maintenance window.
• Responsible for the accuracy of all final paperwork required and turned over to the customer in a timely manner.
• Responsible for the start and completion of each project, which must result in a quality, on time, profitable product that is presented to our customer.
• Completes quality assurance procedures and checks the final products for errors.
• Ensures the safety, quality, and efficiencies of the crew.
• Interfaces with customer contacts on projects and work orders.
• Interfaces with the end user (contact person) and coordinates with other vendors for each project when required by the customer.
• Provides technical support for customer contacts and technicians on request.
• Attends project planning and progress meetings with or without the customer contacts assigned.
• Understands, adheres to, and promotes the Environmental, Health & Safety policies of all Telecommunication standards.

Additional Expectations

• Construction work is project-driven and may vary in availability based on client demand and workload.
• When role-specific assignments are not available, employees may be required to perform other related duties within the construction or telecommunications field.

Education and/or Experience

• A high school diploma or GED is required.
• Vocational/Technical Business School is desired.
• A minimum of 6 years telecommunication training and/or experience is required.
• Must have demonstrated proficiency and profitability at the Technician III level.
• Must have exceptional ability in the telephony that is outside the general parameters of installation and technical expertise.
• Ability to think critically and problem solve is required.
• Must be able to handle confidential/sensitive information with discretion and good judgement.
• Must be mechanically inclined and have a strong mechanical aptitude.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Ability to efficiently use a Windows-based computer is required.
• Able to prioritize and complete assignments accurately and in a timely manner is required.
• Able to effectively communicate with employees, management, peers, et al is required.
• Strong interpersonal, organizational, oral and written communications skills are required.
• Able to work alone, and with a team is required.
• Able to pass a drug screen and criminal background check is required.

Physical Demands

• Prolonged standing.
• Climbing of stairs, ladders, and/or scaffolds.
• Carrying of loads up and down stairs.
• Reaching and/or grasping.
• Stooping, kneeling, walking, bending, crawling, and crouching.
• Carrying, pushing and/or pulling.
• Finger and wrist dexterity and hand/eye coordination.
• Heavy physical effort (usually lifting/moving up to 70 pounds).
• Ability to effectively communicate with employees, management, peers, et al.
• Work independently, as well as part of a team.
• This position requires verbal and face-to-face contact with others daily.
• Frequent use of a computer is necessary.
• This position requires use of all general office equipment.
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