Installation Specialist

About the role

The Installation Specialist/Remodel Technician position is an accounting and project execution professional with the work ethic, technical skills, and experience to perform and coordinate bathroom remodeling installations within our organization.

This is a great opportunity for a skilled tradesperson who possesses strong cross-functional installation skills, takes pride in code-compliant craftsmanship, and excels at maintaining clear daily communication with both customers and the office.

Responsibilities

• Open and close the job site with the customer daily, reviewing the contract and all products/materials before starting work
• Perform full-scope bathroom remodeling installations utilizing tile, cabinetry, framing, drywall, paint, plumbing, stone, and acrylic systems
• Provide a world-class customer experience, proactively addressing concerns and coordinating solutions with leadership
• Collect client payments and checks at designated project milestones
• Deliver high-touch internal communication via daily GroupMe updates, including progress photos, completed work descriptions, and next-day plans
• Conduct daily on-site Zoom updates with the corporate office
• Represent the Re-Bath and Home Depot brand partnership proudly, actively requesting customer reviews upon project completion
• Set up comprehensive home protection (floors, doorways, surfaces, and driveways) to respect and preserve the customer's property
• Safely operate, secure, and maintain company-provided vehicles, trailers, and tools, utilizing safety cones when parked on public streets
• Inspect all incoming project materials for defects or damage immediately upon arrival
• Manage trailer inventory by keeping essential plumbing fittings, copper, caulking, and drains stocked, utilizing Restock Request Forms and warehouse visits efficiently
• Cook up on-site schedules with subcontractors for specialized trades, including electrical work and custom shower door installations
• Lead, mentor, and provide hands-on skill development and training for developing Apprentices on the job site
• Accurately track administrative tasks, including daily clock-ins, per diem records, and hotel booking logs as required
• Maintain standard accountability by conducting follow-up repairs if any installation faults occur
• Maintain a professional appearance with a clean uniform

Qualifications

• Proven residential remodeling experience with strong cross-functional skills across plumbing, framing, drywall, and tiling
• Excellent customer service, written, and verbal communication skills; comfortable conducting professional digital updates (Zoom, GroupMe)
• Strong problem-solving abilities with a detail-oriented approach to code compliance and safety standards
• Ability to work independently, manage a project timeline, and navigate physically demanding, fast-paced work environments
• Able to accurately work under pressure in meeting deadlines
• Must be at least 18 years of age
• Must possess a professional appearance, clean driving record, and the ability to travel/stay overnight when required