Installation Services Manager

The Site Service Supervisor/Superintendent is responsible for managing all aspects of field installation projects, from delivery through completion. This role includes overseeing installation crews, coordinating subcontractors, maintaining safety and quality standards, and working closely with internal teams and clients to meet project objectives. This position involves domestic travel.

Responsibilities

• Supervise field installation teams and subcontractors including coaching, mentoring, and performance management.
• Track attendance, productivity, and efficiency on job sites.
• Ensure compliance with safety protocols and procedures; document incidents, delays, and issues for reporting and resolution.
• Verify timecards and approve hours worked (if applicable).
• Track completion of training and certifications; conduct regular check-ins or job site audits.
• Provide ongoing feedback and support for skill development.
• Monitor adherence to quality standards and installation procedures.
• Develop and manage job site schedules and work assignments.
• Coordinate with Project Managers, clients, and cross-functional teams; track project progress and make adjustments to meet deadlines.
• Oversee material and equipment deliveries; maintain accurate daily job site logs and reports.
• Promote a positive and safety-driven work environment.
• Train and onboard new part-time installers and subcontractors.
• Monitor field expenses and manage inventory to support profitability.
• Provide technical support and troubleshooting for product and warranty issues.
• Collaborate with Product Managers and the PMO office for process improvements.
• Serve as a backup to the Director of Installations.
• Support and train Service Partners.
• Attend quarterly corporate meetings and participate in install team events.
• All other duties as assigned.

Requirements

• High School Diploma or equivalent (required).
• Bachelor’s degree in construction management, Engineering, Project Management, or a related field preferred.
• Equivalent combination of education and experience in construction supervision, field operations, or installation project management will also be considered.
• Must have a valid driver’s license.
• Must be able to pass a background check and drug screening.
• Proven experience managing and training field or construction teams.
• Background in construction, installation, or site services.
• Experience operating equipment (telehandler, forklift, scissor lifts, and more).
• Familiarity with Microsoft Windows operating systems.
• Previous experience with scheduling, resource allocation, and vendor coordination.
• Experience creating and maintaining job site documentation.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Highly organized and self-motivated.
• Ability to read and interpret measurements, drawings, and basic blueprints.
• Ability to perform layout providing critical starting points.
• Technical aptitude for using basic hand and power tools.
• Able to work collaboratively across departments and with external partners.
• Strong attention to detail with a focus on safety, quality, and process improvement.

Physical Responsibilities & Work Environment

• Ability to stand for 6–12 hours at a time.
• Lift and carry 50–75 lbs. regularly.
• Use steps, ladders, and tools requiring fine motor coordination.
• Work in both indoor and outdoor environments, including active construction or job sites.
• Exposure to noise, machinery, and variable temperatures depending on project location.

Expected Behaviors

• Doorway to Success – Exceed customer expectations.
• I Am They – Take ownership of problems and solutions.
• Feel the Learn – Develop oneself and others.
• Speak Up and Listen – Communicate openly to drive positive change.

Benefits

• Company-paid life insurance, short-term disability (STD), and long-term disability (LTD).
• 3 weeks paid time off (PTO).
• 9 paid holidays in 2026.
• Parental leave.
• 401k with company match.
• Medical, dental, and vision insurance.
• Employee discount programs.
• Career development and tuition assistance.
• Diverse, inclusive, and welcoming culture.