Installation / Service Coordinator - Denver, CO

About the role

As an Install and Service Coordinator (ISC), you'll be the key player in ensuring our accessibility solutions are seamlessly installed and serviced. You’ll play a vital role in coordinating installations, troubleshooting service needs, and ensuring that our customers receive exceptional care in a timely and efficient manner.

Responsibilities

• Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
• Clock in and schedule installation appointments with customers in a timely manner.
• Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
• Work with customers to troubleshoot and address service needs (repairs).
• Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
• Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
• Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.

Requirements

• Minimum of 3 years of experience in telephone/computer-based customer service.
• Strong verbal and written communication skills.
• Experience in routing/dispatching is a plus.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM/ERP systems is preferred.
• Able to manage multiple tasks and deadlines in a fast-paced environment.
• A passion for delivering exceptional customer service and making a positive impact on others.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.

Skills

• Customer service skills.
• Problem-solving abilities.
• Time management.
• Microsoft Office Suite proficiency.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Employer-paid life and LTD insurance.
• Some voluntary benefits.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate installation and service needs.

Company Culture

We are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.