Installation Scheduler

Responsibilities

• Assigns the customer installation orders to installers
• Contacts customers to schedule and confirm installation appointment details
• Efficiently coordinates Installs based on geography, design complexity and experience of the installer
• Reviews the quality and clarity of space designs and follows-up with stores when issues arise
• Provides availability to store’s calendars to allow the staff to schedule customer installation orders at the time of purchase
• Affords customer service support when needed
• Maintains installation schedules and customer confirmations
• Responds quickly, professionally, and accurately to all internal and external correspondence
• Consistently arrives promptly to work the assigned schedule

Requirements

• 1 – 3 years experience in customer service field required; retail experience a plus
• Logistics/planning/scheduling experience required
• Strong communication with internal and external customers
• High attention to detail and accuracy
• Strong interpersonal skills and be able to relate respectfully, cordially, and freely with others (Customers, Other Employees and Vendors)
• Strong computer skills: proficiency in Outlook and Word
• Service of Salesforce experience a plus

Qualifications

• Initial training and work schedule at The Container Store’s corporate office; potential to work from home in a dedicated home office workspace
• Ability to travel 2% a year, based on the business needs
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of retail industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Possesses the ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership