Installation Scheduler

Responsibilities

• Scheduling of Installation Technicians to ensure jobs are prioritized to meet required customer completion dates with District Install Manager and Project Manager support.
• Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership.
• Coordination with PMs specific to subcontractor’s schedules, including the tracking of arrivals and departures to/from customer sites.
• Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
• Works closely as the primary customer contact to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD) when assigned this role by the District Install Manager.
• Maintain Electronic Installation Folders for all assigned orders and update inventory counts weekly for parts pulled from stock.
• Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
• Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs, and contacting vendor(s) to obtain service invoices.
• Review and submit subcontractor POs for approval and to Accounts Payable.
• Create and document action items and notes in Solomon and escalate as needed when action items are not met.
• Manage installation schedule using Solomon & Atlas or other company scheduling tools/systems for assigned orders.
• Aid in follow-up with labor force via phone, email, etc. on Customer expectations to meet PSD and CCD dates through script format.
• Receive all boxes delivered via UPS/FedEx, Ordering & maintaining in office supplies as needed.
• Receive packing slips in SAP daily & file with job packet.
• Send out email of parts received daily to Install & Service.
• Other duties as assigned.

Requirements

• High School Diploma or Equivalent required.
• Demonstrated ability to multitask in a fast-paced working environment.
• Minimum of 1-3 years of experience in operations scheduling, operations support and/or project coordination.
• Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process.
• Product and service offerings and deliverables; Basic understanding of general construction management/coordination requirements (and general construction license and permit requirements is helpful).
• Highly motivated individual with a combination of professional business skills and basic technical knowledge.
• Leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem-solving skills.
• Proficient in the use of Excel, Word, Outlook, PowerPoint and other computer systems, as well as database management and project management system input and maintenance.
• Detail-oriented and organized with the ability to multi-task.
• Effective written and verbal communication skills as well as an ability to effectively communicate with customers as needed.
• Occasional lifting of parts and equipment as needed.