Installation Project Manager - Residential Windows

About the role

Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.

Our Project Managers are the face of Infinity Replacement on every job site. They advocate for our customers and ensure an exceptional installation experience. From final measurements to post-installation walk-throughs, Project Managers uphold our high standards and ensure every detail is right—before, during, and after installation.

We provide a company vehicle, essential tools, a cell phone, and any additional resources needed to perform the job successfully.

Responsibilities

• Conduct final measurements for windows and doors.
• Provide installation solutions that align with customer expectations and adapt production specifications to site conditions.
• Serve as the first point of contact on-site: introduce yourself and the installation team, set expectations with the homeowner, and confirm job completion walkthrough timing.
• Communicate job-specific details to installation crews, ensuring they are prepared for unique project requirements.
• Assist installation partners with questions and concerns throughout the project lifecycle.
• Allocate appropriate materials and accurately job-cost labor rates.
• Resolve project and customer issues with efficiency, professionalism, and integrity.
• Conduct job completion walkthroughs with homeowners, including:
  • Demonstrating window and door operation
  • Completing the Zero-Defect checklist
  • Delivering the customer gift bag
  • Documenting and following up on any outstanding work

Requirements

• High school diploma or equivalent required.
• Construction experience, especially in home improvement or window replacement.
• Valid driver’s license with a clean driving record.
• Ability to lift, push/pull, and carry up to 40 lbs; stand for at least 6 hours per day; and climb ladders and stairs.
• Experience measuring and installing replacement windows.

Qualifications

• Proven experience working directly with customers and homeowners, with strong problem-solving skills.
• Solid understanding of construction documents, methods, and installation techniques.
• Versatility, flexibility, and a positive attitude in a fast-paced, evolving environment.

Benefits

• Health insurance from day one
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy and healthy
• Better Living Day (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from colleagues and the Marvin family during personal hardships

Pay

$85,000 - $95,000, pay based on experience