Installation Process Manager: Measure Technician

About Us

Renewal by Andersen is a high-end window and door replacement company offering a signature service experience unlike any other. Our elite product demands we meet or exceed high customer expectations, with a goal to delight homeowners throughout the process. Learn more about who we are.

What We Offer

• A culture recognized as a Top 10 Best Place to Work for four consecutive years
• Paid time off plus six paid holidays for work-life balance
• Comprehensive health benefits: medical, dental, vision, and life insurance
• Real growth opportunities—over 60% of leaders promoted from within
• Monthly vehicle allowance and fuel card for personal vehicle (if applicable)

Pay

$50,000 – $62,000 per year

Schedule

Monday – Friday (Full Time)

About the Role

Installation Process Managers oversee subcontractor crews and manage window/door replacement installations from start to finish. This role involves precise technical measurements, safe installations, and ensuring homeowner satisfaction through exceptional customer service.

Responsibilities

• Perform precise measurements and determine the correct installation method for replacement windows and doors
• Work directly with homeowners to resolve installation-related concerns while overseeing all personnel involved
• Ensure compliance with all regulatory and safety requirements related to installation
• Drive homeowner satisfaction by coaching teams on technical skills and customer service; conduct site visits to audit quality and process adherence
• Supervise installation associates, including performance planning, communication, and issue resolution
• Manage independent contractors, including selection, contracting, and training, to maintain adequate installation capacity
• Ensure installation timelines are met by maintaining a skilled workforce and leading recruiting efforts
• Achieve margin and revenue goals by optimizing workforce capacity and using outsourced labor when appropriate

Requirements

• At least 1 year of window/door installation experience
• At least 1 year of conducting technical measurements required for installation
• At least 1 year of customer service experience and conflict resolution skills
• At least 2 years of construction/home improvement industry experience
• Prior managerial/leadership experience preferred
• Knowledge of applicable building codes and construction techniques
• Basic computer skills and Microsoft Office proficiency
• Basic financial knowledge (e.g., P&L statements)
• Must be willing to undergo a criminal background check and pre-employment drug screening
• Must have a valid driver’s license and clean driving record

Our Culture

We strive to provide an exceptional employee experience that leads to delighted customers. Our inclusive, collaborative, and positive environment encourages employees to achieve personal and professional goals. Our core values—integrity, alignment, achievement, balance, and commitment—guide everything we do.