Installation Field Service Technician, East Coast

We are seeking a hands-on technical professional to lead the installation and commissioning of our industry-leading dilution refrigerator systems at customer sites across North America. This role offers the opportunity to work at the forefront of cryogenic technology supporting quantum computing and advanced scientific research, with extensive travel and collaboration with global teams.

Responsibilities

• Lead on-site installation and commissioning of Bluefors dilution refrigerator systems at customer facilities across your assigned region.
• Partner with the U.S. Service team and Finland engineering team during complex installations to ensure successful system deployment and knowledge transfer.
• Perform pre-installation site assessments and communicate customer site requirements before installation activities begin.
• Execute functional testing, initial system cooldowns, and validation according to Bluefors installation procedures.
• Document system configurations, installation activities, and technical findings for long-term service records.
• Support preventive maintenance, troubleshooting, and on-site service activities between installation assignments.
• Travel throughout your assigned region, with occasional travel to other regions as required (up to 60% travel), including a 1–2 month training period in Helsinki, Finland.

Requirements

• Associate of Applied Science degree or equivalent technical experience.
• Three or more years of hands-on experience in field service, systems installation, or technical operations within a precision engineering environment.
• Experience working with complex electro-mechanical systems requiring precise assembly, testing, and validation.
• Strong technical documentation and communication skills.
• Ability to work independently while maintaining close collaboration with internal engineering and service teams.
• Comfortable working in laboratory environments, including cleanrooms and confined technical spaces.
• Valid driver's license and willingness to travel extensively.
• Motivation to continuously learn new technologies and develop new technical skills.
• Excellent command of English, both written and spoken.
• Authorization to work legally in the United States.

Preferred Qualifications

• Experience with cryogenic equipment, vacuum systems, or high-vacuum technology.
• Experience supporting quantum computing, defense, semiconductor, or academic research environments.
• Familiarity with Salesforce or similar field service management software.
• Strong analytical problem-solving skills and a structured approach to technical challenges.
• Professional, customer-focused communication style and collaborative mindset.

Physical Demands

• Frequently required to sit, stand, walk, reach with arms and hands, and have hand and finger dexterity.
• Regularly required to see, talk, and hear.
• Occasionally required to stoop, kneel, or crouch in an office or laboratory setting.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

This role operates in a hybrid environment, including office, laboratory, and customer site settings. Travel may involve exposure to technical environments where safety procedures and personal protective equipment (PPE) are required.

Benefits

• Competitive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid training, vacation, personal, and sick time.
• Opportunity to earn an annual performance bonus.
• Employee share program.
• Flexible working environment and a non-smoking workplace.

Pay

Salary Range: $70,000–$100,000 annually, with eligibility for an annual performance bonus.

Schedule

This position requires travel up to 60%, including occasional travel to other regions and a 1–2 month training period in Helsinki, Finland.