Installation Engineer | Remote | AirStrip Technologies

About the role

AirStrip is seeking an Installation Engineer to join our dynamic team. This role involves completing initial installations, configurations, and tests of AirStrip products, as well as providing Tier 2 technical support to customers and partners.

Responsibilities

• Complete initial installation, configuration, and testing of AirStrip Generally Available software at customer sites.
• Document required installation and validation checklists and update Salesforce customer server records for all installations and work performed.
• Participate as a project team member with Delivery Project Management Office for installations and work orders.
• Determine customer technical architecture and required work to enable AirStrip products to operate safely and effectively in the customer environment.
• Perform updates, upgrades, and patches to AirStrip software in place at customer sites, updating Salesforce customer server records.
• Provide Tier 2 support to customers and partners regarding AirStrip and partner software installation and operation, as well as device validation.
• Engage with Airstrip Development teams to transition new software and software versions into production, including testing, training, and peer mentoring.
• Provide after-hours (24/7/365) installation and support as required by business needs.

Requirements

• Bachelor's degree in a related field (or commensurate professional experience in a similar role)
• Comp TIA A+, Comp TIA Network+, ITIL 4 Foundations, Microsoft Technology Associate certifications
• 2-4 years of previous experience working in technical/server support, or related Healthcare Information Technology experience
• Experience interacting with healthcare IT vendors and hospital IT staff on technical issues
• Experience with HL7 messaging standard and DICOM interfaces

Qualifications

• Well-developed problem-solving and troubleshooting abilities
• Strong time-management and prioritization skills
• Ability to function well in a team environment and drive consensus
• Proven history of self-motivation and independent work
• Deep product knowledge (established or ability to learn)
• Excellent and precise written and oral communications
• Strong attention to detail and accuracy

Skills

• Technical support experience
• Customer service and support experience
• Technical writing and documentation skills
• Problem-solving and troubleshooting skills
• Attention to detail

Benefits

At AirStrip, we offer a competitive salary range of $63,000 - $78,000 base salary for US-based applicants, plus additional benefits including:

• Medical, dental, and vision insurance
• Financial planning assistance
• Physical and mental wellness discounts
• Unlimited access to our online learning platform
• Paid time off (hourly) / flex time off (salaried) programs
• Growth and development opportunities
• 401(k) with a 3% company match
• Paid holidays
• Paid parental leave
• Employee Assistance Program
• Discounts on popular cell phone plan providers
• Life and disability insurance
• And more!