Installation Engineer - Linear Accelerators - Western Region - Field/Travel

Responsibilities

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Interpret customers’ needs and assist in and facilitate resolution regardless of whose job the responsibility falls under.
• Perform any aspect of field support, including system hardware and software, PCs, and networking/wireless networking installations and upgrades.
• Support a wide range of company products according to technical documentation and company guidelines to ensure customer equipment operates properly.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service requests such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations to perform activities under the safest working conditions.
• Perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

Requirements

• High School Diploma or equivalent and 2-4 years related experience or Associates or bachelor’s degree in related program preferred.
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Basic networking skills in order to integrate the machine onto the customer server.
• Knowledge of and professional technical experience with PC based systems.
• Customer focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in English, both written and spoken.

Skills