Installation Department Manager

Key Responsibilities

• Manage the day-to-day project activities of the installation team and delegate project tasks based on individual strengths, skill sets, and experience levels.
• Manage assigned installation projects throughout their life cycle and ensure customer standards (internal and external) are met.
• Manage and mentor team by providing leadership, guidance, and support to enhance their performance and professional development.
• Detect roadblocks in projects that could delay projects and work with respective department(s) to mitigate risk.
• Maintain team and project cadence throughout each project.
• Develop and utilize project management tools and arrange meetings that monitor and communicate project status and motivate department to produce on-time results.
• Provide frequent status reporting regarding project milestones, deliverables, dependencies, risks, and issues to Leadership.
• Resolve and/or escalate issues in a timely approach if they arise during the project life cycle.
• Identify opportunities for improvement and make constructive suggestions for changes in the company’s project delivery procedures.
• Seek, continually, opportunities to increase customer satisfaction and deepen client relationships.
• Collaborate directly with Sales and Account Managers to support client consults, answer installation questions, and assist with project estimates, ensuring alignment between sales commitments and installation capabilities.
• Recruits, hires, and trains new employees and ensures that established policies and procedures are followed.

Requirements

• Bachelor's Degree; preferably in business, project management or another related field.
• 5+ years of experience in project management.
• 3+ years of experience managing a team.
• Advanced technical skills and process knowledge with a familiarity in IT/Networking, Digital Signage, and/or foundations/conduit.
• Ability to manage multiple projects at a time, ensuring customer relationship success, working with multiple resources, and managing teams effectively.
• Exceptional leadership skills with the ability to delegate responsibilities and authority effectively.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders at all levels.
• High degree of organization and time management skills.
• Strategic thinker with strong analytical and problem-solving abilities.
• Able to interpret engineering schematics and to communicate design intent.
• Must possess a valid driver’s license with ability to travel when needed.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Manual dexterity and hand-eye coordination for typing, filing, and using office equipment.
• Visual acuity and ability to read small print.
• Hearing acuity and ability to communicate effectively with others.
• Ability to occasionally lift items as heavy as 25lbs.
• Ability to travel via airplane and drive an automobile.
• Mobility and ability to move around the office as needed.