Install Technician

About the role

We are seeking motivated security professionals to join CGL’s growing team as a Licensed Technician “Team Leader.” Our mission is to consistently deliver customer service excellence. We are a “family business with a corporate structure” that offers opportunities for personal and professional growth.

Responsibilities

• Install, diagnose, and repair various access control, video surveillance, and alarm intrusion systems.
• Install, cable, repair, and maintain security systems; perform regular maintenance to prevent breakdowns; diagnose problems with network computerized systems and determine the course of action and perform the repair.
• Installation of access control systems from start to finish, including but not limited to Software House, Genetec, S2 Systems, Openpath, DSC system, and Honeywell.
• Installation and service of various video surveillance solutions including Genetec, Exacq, Milestone, etc.
• Hardware device installations including readers, electric locking hardware, exit devices, power supplies, pipe/wire, etc.
• Maintain certifications for camera and access control systems.
• Provide excellent service to every customer, every time.
• Respond to service calls, scheduled maintenance, and emergency/after-hours calls (on-call rotates approximately every 8 weeks).
• Diagnose, troubleshoot, and fix problems with security, access control, and video systems — repair or replace parts as needed.
• Program and configure system software.
• Fill out clear, accurate service reports after every job.
• Use hand and power tools (drill, wire stripper, crimper, etc.) and work at heights on a ladder or lift when needed.
• Represent CGL as the customer's go-to service provider — showing up on time and following through.

Requirements

• Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors.
• Strong oral/written communication and interpersonal skills.
• Must be a responsible, self-motivated, self-starter, personable and well organized.
• Superior customer service skills to deal with both internal and external customers.
• Able to manage multiple tasks simultaneously.
• Able to effectively handle stressful situations.
• Able to read and effectively interpret general construction project documentation.
• Able to lead others on the team & train apprentice levels technicians.
• Stand, walk, climb, sit and use hands and fingers.
• Reach, grasp, and carry activities also required.
• Occasional outside activities are subject to seasonal temperature fluctuations.
• Valid and current driver’s license.
• 3+ years servicing, installing, or programming access control systems.
• Valid driver's license with a clean record.
• Previous experience with Software House (required).
• Ability to travel locally to jobsites on a regular basis. Rare overnight travel may be required.
• Comfortable working at heights and handling hand/power tools as needed.
• Able to work under pressure and independently with minimal supervision.
• Solid communication skills - you'll be dealing directly with customers.
• Advanced technical skills related to electronic security and video surveillance systems.
• Basic computer skills including MS Office (Outlook, Word, Excel, etc.).
• High school diploma/GED or equivalent experience.

Qualifications

• Nice to have: Experience with Video: Genetec, American Dynamics; Access control: Genetec, CCURE, S2; Intrusion: DSC, Bosch.

Benefits

We offer competitive benefits, industry training, and certifications on today’s leading security products.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate your needs and the demands of the job.

About CGL

Started in 1998 in an owner's basement and 28 years later, we're still family-run. Two of our three founding owners are still active in the business with no plans to exit any time soon. Average employee tenure is 10+ years due to culture and industry reputation we’ve cultivated throughout the years. We're growing and looking for people who want to learn from experienced techs, stick around for the long haul, and pass the torch onto the next generation of security professionals!