Install Partner Specialist

About the role

The Install Partner Specialist at Erie Home is responsible for vetting and onboarding qualified candidates that meet the staffing needs of the organization. This role plays a crucial part in building a talented and engaged workforce while working towards Install Partner compliance goals.

Responsibilities

• Screen qualified contractors that meet company requirements
• Run orientation for installation partners to help them understand their roles and responsibilities
• Build reports on noncompliant installation through licensing and insurance audits
• Assist installation partners with payment-related issues
• Develop and maintain a pipeline of potential qualified candidates for future roles
• Report and process Install Partner concerns through the proper channels
• Conduct regional meetings and provide operations with updates on onboarding candidates, Install Partner performance, and operational territories
• Conduct exit interviews with Installation Partners and Installation Managers and ensure a structured exit process

Requirements

• Strong understanding of onboarding processes and best practices
• Comfortable using Microsoft applications such as Outlook, Excel, and Word
• Excellent communication and interpersonal skills
• Organizational and time management skills
• Self-motivated
• Bilingual in English and Spanish with the ability to write in both languages

Qualifications

Required education and experience details are included in the requirements section.

Work Environment

• Normal office environment
• No travel requirements
• Additional and non-standard hours may be required (exempt)

Benefits

• Industry-leading compensation package
• Competitive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement
• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Flexible gym membership
• Employee resource groups, including VetConnect and the Women’s Committee

About Erie Home

At Erie Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Erie Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

• We Win – Being driven every day to win is who we are
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
• Support – Inclusion, sustainability, and reliability surround everything we do
• Personal Growth – Dedicated to providing resources and encouragement for employee growth
• Mobility – Locations throughout the U.S. and Canada, with continued expansion

Erie Home is dominating the home improvement industry as we continue to grow. Our diverse team spans marketing, sales, installation, and service, with offices across the U.S. and Canada. We are committed to employee growth through:

• Innovating, Always – Providing cutting-edge solutions for employees and customers
• Partnering with Our Customers – Building trusted relationships at the core of everything we do
• Empowering Employees – Creating opportunities for growth and success in a supportive environment
• Supporting Our Communities – Giving back to the places our customers and employees call home

Erie Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:

• Remodeling 550 list placements
• Qualified Remodeler Top 500 rankings
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

Erie Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.