Inspection Manager

Quadel · Miami, FL · 3 wk ago

On-siteManagementFull-time

Oversee all inspection activities, including annual, initial, special, and quality control inspections
Ensure each assisted unit is inspected at least annually in compliance with HUD requirements
Implement and maintain inspection protocols aligned with HQS and NSPIRE standards
Monitor inspection scheduling, completion rates, and reinspection timelines
Ensure enforcement of deficiency correction requirements and deadlines
Manage and oversee third-party inspection contractors and clerical support staff
Establish performance expectations, service level standards, and productivity benchmarks
Conduct regular performance reviews and enforce contractual requirements
Ensure contractor compliance with quality control standards and reporting expectations
Cook up staffing levels to meet program demand and inspection volume
Develop and implement a comprehensive Quality Control (QC) program
Conduct or oversee supervisory and independent QC inspections
Identify trends, systemic issues, and compliance risks
Ensure adherence to HUD regulations
Maintain documentation and audit readiness at all times
Serve as the primary liaison between inspections and program operations, including:

Coordinate with program staff to ensure inspection outcomes align with leasing and HAP processes
Support resolution of complex cases involving participants, landlords, and compliance issues
Participate in cross-functional meetings to ensure operational alignment
Ensure all inspection activity is recorded in the system of record (Emphasys Elite) in real time
Oversee use of inspection technology platforms, including scheduling and tracking tools
Support integration of supplemental tools (e.g., AI-assisted workflows, inspection tracking systems)
Ensure data accuracy, completeness, and reporting integrity
Track and report inspection metrics, including:

Prepare regular reports for executive leadership and the client
Support monthly and ad hoc reporting requirements
Use data to drive operational improvements and resource allocation
Ensure high-quality service delivery to participants and landlords
Support timely communication regarding inspection scheduling, results, and required actions
Address escalated complaints and service issues
Cook up coordination with call center and customer service functions as needed
Support transition planning and startup activities
Ensure continuity of inspection services during transition periods
Participate in required meetings with the County and stakeholders

Bachelor’s degree in Public Administration, Housing, Construction Management, or related field (or equivalent experience)
Minimum 5–7 years of experience in housing inspections, HCV program administration, or related field
Minimum 3 years of supervisory or management experience
Demonstrated experience with HQS and/or NSPIRE inspection standards
Experience managing contractors or third-party vendors
Strong knowledge of HUD regulations and HCV program requirements
Experience with housing software systems (Emphasys Elite preferred)

Combination of office and field-based oversight
Regular interaction with contractors, landlords, participants, and program staff
May require local travel to inspection sites and offices
Occasionally required to stand.
Occasionally required to walk.
Frequently required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
Occasionally/required to lift/push/carry items up to 35lbs.

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