Inspections Manager

Job Summary

The Inspections Manager provides oversight of the overall management, operations, and financial performance for the inspection department. Serves as a subject‑matter expert to achieve profitability, growth, and performance metrics for assigned areas.

Responsibilities

• Oversight of assigned area(s) such as fire extinguisher inspections, pre‑engineered inspections, fire sprinkler inspections, and fire alarm & security inspections.
• Responsible for the financial performance of the department, including gross revenue, gross margin, and overhead as reflected on profit & loss statements.
• Communicate and strategize with management about financial progress, growth strategies, human capital requirements, and office needs.
• Ensure proper execution of internal workflow, field work, quality assurance/quality control, and safe performance within local, state, and federal guidelines.
• Achieve departmental objectives through enhancements and improvements of operations and processes.
• Maintain proper staffing levels using company procedures, bid projections, and Human Resources for talent acquisition.
• Oversee proper use, maintenance, and repair of company assets—including equipment, tools, supplies, and fleet—in coordination with Purchasing and Fleet departments.
• Manage work performed within the assigned area, including spot checks, ride‑a‑longs, and ongoing training.
• Perform spot checks of recent field work to review quality of services, compliance with codes & standards, and customer satisfaction.
• Conduct ride‑a‑longs with field technicians to improve customer care, quality control, efficiency, safety, upselling, and new‑customer cold calling.
• Review and track technician routes, adjust for efficiency, and train CSRs or technicians on optimal scheduling.
• Conduct monthly shop meetings with field and office staff, including safety toolbox talks.
• Attend and monitor install project and coordination meetings as needed.
• Oversee coordination and execution of inspection jobs in the assigned area.
• Lead final checkout/commissioning coordination with AHJ, owners, architects/engineers, general contractors, etc.
• Ensure clear communication of schedules, product/material information, and coordination between Sales and Operations for planning and scheduling.
• Review shop material preparation, orders, job staging, and tool preparation for job scheduling.
• Ensure proper use, maintenance, and repair of tools, equipment, and fleet.
• Manage material orders to maintain standard stock quantities in coordination with Purchasing.
• Oversee communication with Billing for accurate and timely invoicing.
• As assigned, oversee the sales department and business development to increase market share in the area.
• Participate in quote presentations for legacy customers.
• Promote and coordinate continuing education and certification of employees.
• Other duties may be assigned.

Qualifications

• Bachelor’s degree in Business or equivalent experience (required).
• Three (3) years of Fire Life Safety industry experience.
• Supervisory experience (preferred).
• Ability to read, write, and communicate effectively in English with employees and customers.
• Proficiency with computers and Microsoft Office (required).
• Familiarity with business intelligence systems such as Sage 300 CRE or similar.
• Valid driver’s license with an acceptable driving record (required).
• Ability to travel up to 90 % of the time.
• Compliance with SFS’s drug and alcohol policy and background‑screening requirements, including any customer‑specific contractual obligations.

Physical & Work Environment

• Must be able to sit for long periods.
• Occasional bending, kneeling, balancing, lifting <20 lb, walking, standing, ascending/descending stairs, driving, twisting, and reaching above and below shoulders.
• Frequent driving and walking for extended periods.
• Work primarily indoors in an office setting, both alone and with others.
• Occasional outdoor work with exposure to hot/cold temperatures, dust, fumes, chemicals, electrical hazards, and noise.
• Occasional use of required personal protective equipment as dictated by company safety policies while on site.