Insomniac - Ticketing Manager

About the Role

We are seeking a Ticketing Manager to oversee ticketing operations, ensuring the facilitation between the service center, marketing, group sales, sponsorship, and other divisions of Insomniac, partners, rental facilities, and vendors/clients. This position reports to the Ticketing Director and the Event Producer for box office operations.

Responsibilities

• Build and maintain ticketing pages from conception through to settlement for all assigned events, including layaway plans and second/third party allocations, as applicable
• Partner with promoters to proactively suggest additional revenue-driving opportunities, where appropriate
• Supply daily ticket counts, buyer reports, and upkeep information on internal tracking programs
• Process comp orders for community partners, sponsors, and other key groups as necessary
• Submit design tickets and purchase ticket inventory including wristbands, ancillary add-ons
• Manage on-site box office operations including advancing all necessary assets from internal and external groups, hiring and managing staff, setting up and tearing down in all weather conditions
• Create and adhere to operational budgets, forecast for all expenses and communicate changes in budget needs to producer team
• Ensure compliance to all Company policies and procedures in order to adhere to all audit programs, and ensure cash and credentials are protected from loss at all time
• Other duties as assigned
• Frequent travel will be required (economy)

Qualifications

• Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar (Ticketmaster, TicketWeb, Universe, Eventbrite)
• Advanced level of Microsoft Excel knowledge including experience with medium-complexity formulas (nested VLOOKUPs, COUNTIFs etc.), PivotTables, and other data manipulation tools to create custom reports and extract necessary information from large datasets
• 3+ years' experience in large-scale festival production and operations
• Customer service experience in large-scale ticketed events
• Excellent organization, communication, and leadership skills
• Ability to multitask and handle last-minute changes with a calm demeanor
• Four-year college degree preferred; high school diploma or equivalent required
• Must be motivated with an "everything is possible" attitude
• Must be an active problem solver, instilled with a sense of urgency for projects large and small
• This role is remote and is required to be on various site locations

Work Environment

• Must be able to tolerate loud noise levels & busy environments
• Must be able to lift 50lbs (chairs, tables, etc.)
• May work in drastic temperature climates
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Pay

$75,000.00 - $90,000.00 USD