Insomniac - Boo! Seattle 2026 Seasonal Box Office Attendant

About the role

We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for box office support. Insomniac produces some of the most innovative, immersive music festivals and events in the world, and we are seeking a Box Office Attendant to provide a high level of customer service related to ticketing.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. The company’s premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days.

Responsibilities

• Actively participate in a training session for the Front Gate box office system to effectively help patrons who need assistance regarding their ticket order.
• Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information, including the customer’s name, email, and credit card, to distribute tickets to patrons properly.
• Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions with the Front Gate POS system.
• Contact supervisor for unanswered questions.
• Maintain a professional, upbeat attitude and smile at all times in a fast-paced environment.
• Keep the area clean and organized.
• Understand surroundings and all published festival information to provide effective, correct information about the event.
• Treat all attendees with equal respect and sincerity.
• Understand evacuation procedures and safe refuge locations prior to the opening of each show.
• Report to Box Office Management.

Qualifications

• Sales and customer service-related work experience is preferred.
• Must feel comfortable using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.
• Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test as a condition of employment.
• Must maintain and carry a valid driver’s license at all times.

Work Environment

Must be able to tolerate loud noise levels and busy environments. May work in drastic temperature climates. Must be willing to frequently travel to work events during holidays, evening, and weekend hours, as required, to meet deadlines.

Pay

The hiring salary range is $16.50-$19.00 per hour. The expected compensation for this position is $21.30 USD - $17.13 USD hourly, based on a number of factors including market location, qualifications, skills, and experience.