Insights Manager

About the role

The Insights Manager will sit within the Insights team and support the delivery of M&C Saatchi World Services' communications campaigns through research, monitoring, evaluation and learning. The role will work closely with programme management, strategy, analysis, monitoring and creative colleagues to inform campaign strategy, planning, delivery and client reporting.

Responsibilities

• Research Design and Evaluation
  • Design qualitative, quantitative and mixed-methods research for campaign development, assessment and evaluation.
  • Develop research tools, assessment frameworks, logical frameworks and Theory of Change approaches.
  • Incorporate digital insight, social media data and open-source research where relevant.
  • Ensure methods are ethical, proportionate and appropriate to the operating context.
  • Support baseline, midline, endline and ongoing evaluation activity.
• Data Analysis and Reporting
  • Clean, analyse and triangulate qualitative and quantitative data.
  • Absess campaign performance, audience response and communications effectiveness.
  • Produce rapid findings, client reporting and research outputs, including baseline, midline, endline and lessons-learned reports.
  • Translate findings into clear, practical recommendations for strategy and programme teams.
• Tools and Technical Practice
  • Use appropriate research, analysis and visualisation tools, including SPSS, R, Stata, Excel, Tableau and relevant specialist platforms.
  • Use LLMs and other AI-enabled tools responsibly while retaining human analytical judgement.
  • Review AI-assisted outputs for accuracy, bias, source quality, confidentiality and relevance.
• Research Leadership and Quality Assurance
  • Lead research components across design, fieldwork, analysis and reporting.
  • Manage research partners, suppliers and outsourced activity where required.
  • Supervise and support Analysts and Senior Analysts.
  • Quality assure research methods, evidence, analysis and outputs.
  • Contribute to research standards, templates and ways of working.
• Collaboration and Stakeholder Engagement
  • Work with programme, strategy, creative, analysis and monitoring colleagues to apply research findings.
  • Communicate findings clearly to UK and international stakeholders.
  • Respond to research and insight requests and contribute to continuous improvement across the team.

Qualifications

• 4–5 years’ professional experience in research, monitoring and evaluation, social research, behavioural research or a closely related field.
• Strong experience designing and delivering qualitative, quantitative and mixed-methods research.
• Demonstrated ability to analyse and interpret data, produce clear research outputs and translate findings into practical, actionable insights.
• Experience developing research tools and assessment approaches, such as questionnaires, interview guides, evaluation frameworks or Theory of Change models.
• Strong technical literacy and confidence using relevant research, analysis and data-visualisation tools.
• Ability to manage research activity independently, work with external partners or suppliers, and quality assure contributions from others.
• Strong communication and stakeholder-management skills, with the ability to present complex findings clearly to both technical and non-technical audiences.
• Advanced Spanish proficiency is essential, with native Spanish speakers strongly preferred.
• A demonstrated interest in geopolitics and the Latin American region is highly desirable.
• Experience working in communications, international development, fragile or conflict-affected environments, or digital information environments would be advantageous.