Insights Leader, Business Insights

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Crew Business Insights team at Delta Air Lines seeks a leader to discover, size, and assess feasibility of efficiency solutions within Flight Operations (FOP). This role demands curiosity, innovation, partnership, and expertise in data analysis.

• Lead efforts to identify and quantify cost-saving opportunities within all FOP departments (Crew Scheduling, Crew Tracking, Hotels, Transportation, and Training).
• Conduct advanced data analysis to understand inefficiencies in crew operations and develop strategies aligned with business objectives.
• Collaborate with internal stakeholders to validate analytics findings and propose value capture.
• Communicate insights effectively to senior management, quantifying the value of recommended actions and cost-saving initiatives.
• Build clear, data-driven business cases to support operational changes and influence company-wide decision-making.
• Translate complex analytics into actionable recommendations for both technical and non-technical stakeholders.
• Work closely with cross-functional teams, including FOP, IT, ODS, and OAP to align on initiatives that drive cost efficiency.
• Serve as a liaison between the analytics team and other departments, ensuring collaborative and efficient execution of cost-saving strategies.
• Partner with data product team to enhance data availability and quality, supporting more robust and accurate analysis.
• Establish and track key performance metrics to monitor the success of cost-saving initiatives and identify areas for further improvement.
• Leverage industry best practices and emerging technologies to drive continuous improvement of analytical methods, tools, and reporting systems.

What You Need To Succeed (Minimum Qualifications)

• 5+ years of experience in data analysis, business insights, consulting, or operations research with a focus on operational efficiencies.
• Strong expertise in data analytics tools (e.g., SQL, Python, R).
• Excellent communication and presentation skills, with the ability to articulate complex data insights and business impact clearly.
• Strong business acumen, with the ability to identify and drive cost-saving initiatives through data-backed insights.
• Proven problem-solving and critical-thinking skills, with a strategic mindset and strong focus on execution.
• Experience influencing decision-making at all levels of the organization through data storytelling.
• Ability to work cross-functionally and build strong relationships with stakeholders across departments.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• At least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience in consulting analytics role.
• Understanding of the Delta Pilot Working Agreement or other airline collective Bargaining Agreements.
• Familiarity with FAA pilot regulations.
• Experience with crew operating systems.
• Bachelor's degree in Computer Science, Engineering or equivalent field.

Benefits And Perks To Help You Keep Climbing

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform.
• Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.