Insights Analyst, Business Operations

About the role

SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.

Responsibilities

• Design and maintain automated reporting, monitoring, and alerting solutions that improve visibility into operational performance, customer experience trends, and system health.
• Build scalable processes and “early-warning” mechanisms that help identify service defects, operational issues, and customer experience risks before they become larger business problems.
• Automate recurring analytical processes and manual investigative work using reporting tools, workflow automation platforms, AI-enabled solutions, and business intelligence technologies.
• Develop and maintain Power BI dashboards, scorecards, and visualizations that support operational decision-making and performance management.
• Partner cross-functionally with Product, Operations, Supply Chain, and other business units to define measurement approaches and monitor the impact of operational changes.
• Monitor operational and customer experience metrics, identifying emerging trends, risks, and opportunities for improvement.
• Analyze complex datasets from multiple sources to identify patterns, root causes, and actionable recommendations that improve business performance.
• Build reporting solutions that consolidate data across systems and improve stakeholder access to meaningful insights.
• Support investigation of operational, customer and system-related issues by leveraging automated reporting, dashboards, and monitoring tools.
• Identify opportunities to leverage technologies such as Power BI, Power Automate, Copilot agents, Salesforce reporting, or similar tools to improve efficiency and insight generation.
• Contribute to large-scale projects and continuous improvement initiatives by providing analytical support, technical expertise, and measurement frameworks.
• Support development of analytical best practices and may provide informal guidance or mentorship to junior analysts.

Qualifications

• 3+ years of relevant work experience in analytics, operations, consulting, systems analysis or a related field; or equivalent combination of education and experience.
• Proven experience automating reporting analytical workflows, or operational processes that improved efficiency or business outcomes.
• Experience developing dashboards, reporting solutions, and performance monitoring tools.
• Strong experience with Power BI, including dashboard creation, data modeling, and visualization best practices.
• Strong understanding of customer journey analytics (e.g., claims, service operations) and ability to independently investigate complex customer issues.
• Experience translating business needs into scalable reporting, automation, or monitoring solutions.
• Strong critical thinking and problem-solving skills, with the ability to navigate ambiguous and complex scenarios.
• Experience working cross-functionally and influencing stakeholders without direct authority.
• Excellent communication skills, with the ability to tailor insights for both technical and non-technical audiences.
• Advanced proficiency in SQL, Tableau, and Excel (or similar analytical and visualization tools).